Matthew Raper

IT Shipping and Receiving Specialist

Capio Partners

09.2022 - 01.2025

Maintained accurate inventory records through meticulous documentation and regular audits.
Collaborated with team members to optimize shipping and receiving workflows, resulting in reduced processing times.
Implemented process improvements that led to reduced waste and increased sustainability within the facility operations.
Monitored stock levels closely throughout each day to maintain optimal availability of items needed for immediate shipment.
Enhanced warehouse efficiency by implementing a new inventory management system.
Reduced errors in received shipments by establishing a thorough inspection protocol.
Managed high volumes of inbound shipments, verifying accuracy and promptly addressing any discrepancies.
Conducted regular equipment maintenance checks, prolonging the lifespan of essential warehouse tools and machinery.
Efficiently tracked incoming shipments using advanced tracking software, allowing for proactive issue resolution when necessary.
Organized storage areas for easy access, expediting the retrieval of products for shipment.
Served as point person for all shipping-related inquiries from both internal departments and external customers.
Proactively identified potential bottlenecks or delays in receiving processes; implemented solutions that kept operations running smoothly.
Completed basic mathematical calculations to check weights and dimensions of shipments.
Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Received incoming shipments, compared contents against associated records and transmitted to proper department.
Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Processed invoices and order forms for goods received and shipped for proof of transactions.
Processed required paperwork to expedite handling of shipped and received goods.
Verified orders by comparing names and quantity of items packaged with shipping documents.
Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Configured hardware, devices, and software to set up work stations for employees.
Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
Minor Tier 1 IT Help Desk duties to be completed along with shipping related tasks.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Collaborated with cross-functional teams to implement IT projects, ensuring seamless integration with existing systems.
Installed, configured and maintained computer systems and network connections.
Used ticketing systems to manage and process support actions and requests.
Tested new software and hardware prior to deployment.
Helped streamline repair processes and update procedures for support action consistency.
Researched and identified solutions to technical problems.
Diagnosed and troubleshot hardware, software and network issues.
Configured and tested new software and hardware.

Lead Sales Associate

Leslie's Pool Supply

04.2022 - 09.2022

Handled cash register operations and customer transactions to process payments.
Resolved customer issues promptly, ensuring satisfaction and loyalty.
Processed and stocked merchandise in accordance with store standards.
Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
Performed inventory control procedures to manage stock.
Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
Used POS system to process sales, returns, online orders, and gift card activations.

Store Clerk (Temp)

Follett

08.2021 - 09.2021

Provided service to book store customers, organized and packed orders, and cashier services.

Waiter

Rock Creek Golf Club

09.2018 - 03.2020

Provided service to club members in the capacity of a waiter/bartender along with a few other side jobs at the request of management.

Summary

Overview

Work History

IT Shipping and Receiving Specialist

Lead Sales Associate

Store Clerk (Temp)

Waiter

Education

High School Diploma -

Associate of the Arts - undefined

Skills

Accomplishments

Timeline

IT Shipping and Receiving Specialist

Lead Sales Associate

Store Clerk (Temp)

Waiter

Associate of the Arts - undefined

High School Diploma -

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