MATTHEW REED

• Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Checked in with dispatch service and updated with current location.

• Devised processes to boost long-term business success and increase profit levels.
• Identified and resolved unauthorized, unsafe or ineffective practices.
• Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
• Reviewed shift reports to understand current numbers and trends.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Provided exceptional customer service to customers, increasing customer loyalty 27%.
• Delegated daily tasks to employees, streamlining daily progress and efficiency.
• Interacted well with District Managers and customers to build connections and nurture relationships.
• Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Increased sales by $2,000/day by establishing goals, overseeing performance and mentoring employees to create a positive work space.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Created PowerPoint presentations for business development purposes.
• Arranged rapid office equipment repair and maintenance with vendors.
• Coached new employees on administrative procedures, company policies and performance standards.
• Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Provided excellent customer service by effectively communicating with patients, families, and staff in other hospital departments.
• Recorded observations and baseline measurements to maintain accurate medical records.
  
• Work with patients at their homes to make them comfortable living with oxygen.
• Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
• Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.

• Worked as Sales Associate in Electronics department working with computers and phones and got people necessary equipment to grow their business
• Promoted to Customer Service Manager after a year and excelled at customer satisfaction and delegating tasks as well as working with money and understanding the importance of AML's and other frauds
• Took course work on AML's as well as Pathway course work to help people understand the impact of fraud on their banking and lifestyle while recommending products to these customers to ensure the best and most fair shopping experience
• Introduced higher standards for customer service and increased efficiency by streamlining operations.
• Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.

• Take care of patients, performing ADL's, Vital Signs as well as listening, feeling, and understanding for the comfort of the patient
• Many skills with charting
• Equipment Use Mastery
• Desk work, from answering call light to transferring calls around the hospital
• Deep understanding of computer processing of information
• Long use of programs like Meditech and Microsoft Office
• Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.

Performed all grounds keeping needs:

• Cleaned stands
• Picked up garbage
• Sprayed off stands
• Cleaned bathrooms
• Sprayed off concrete
• Fixed sprayer systems
• Planted bulbs, trees, bushes and flowers for residential and commercial clients.
• Installed and maintained landscapes at homes, offices and parks.