Matthew Reed
Lancaster
Summary
Experienced and results-driven professional with a strong background in information technology. Seeking a challenging role to apply advanced technical and problem-solving abilities. Committed to delivering innovative strategies and cutting-edge solutions for organizational growth. Proficient in leveraging technology to streamline operations and enhance efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Systems Administrator II
Integrits
05.2023 - Current
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Knowledge of Auditing, RMF, STIGs, and SCAP
- Oversaw all stages of commercial internet enhancement.
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
- Enhanced system security with regular patch updates and vulnerability assessments.
- Proactively identified areas for improvement in the IT infrastructure, recommending appropriate technology solutions to boost productivity and performance levels.
- Designed and evaluated WAN and LAN connectivity technologies.
- Led large-scale infrastructure projects to successful completion, coordinating resources across departments for seamless integration into existing systems environments.
- Maintain strong working relationships with cross-functional teams, collaborating on joint initiatives that supported organizational goals.
- Maintain yearly accurate inventory of all hardware and software for the organization.
Windows Systems Administrator II
NASA (Armstrong Flight Research Center)
11.2019 - 05.2023
- Supported and maintained mission-critical servers, workstations, and communication tools.
- Maintained supported systems at required security compliance levels for patches, vulnerability mitigations, and OS configurations.
- Updates inventory databases regularly for supported systems.
- Supported ISSO by keeping the System Security Plan documentation updated and compliant.
- Develops and maintains all documentation (including baseline configurations, as well as Work Instructions/Processes) in support of systems to ensure continuity of support and compliance within the System Security Plans
- Delivers operational assistance and training for PC desktop hardware and software packages.
- Optimized virtualization environments using Hyper-V technology to maximize resource utilization and reduce operational costs while maintaining desired performance levels.
Information Technology Support
Antelope Valley Learning Academy
05.2017 - 11.2019
- Supported organizational growth initiatives by participating in the planning, design, installation, testing, and deployment phases of new technology projects.
- Managed technical assistance both remotely and in-person for comprehensive troubleshooting.
- Monitored infrastructure proactively to detect and address issues.
- Supported all audio/visual requirements.
- Established consistent collaboration with the client base and administrative teams.
- Recorded issues and their resolutions in the ticketing system.
- Maintained and updated operating system images for Learn4Life on an ongoing basis.
- Engaged with outsourced partners based on operational needs.
- Identified strategies for continuous improvement in minimizing system downtimes.
- Participated in proposal development efforts by gathering information on client needs, researching market trends, and providing data analysis support as needed.
Technical Support Specialist I
Edwards Federal Credit Union
06.2015 - 03.2017
- Handled user and group configurations within various platforms.
- Implemented and updated Group Policies for efficient system management.
- Conducted configuration setup and deployment of various IT equipment including desktops and laptops; resolved issues effectively.
- Administered access control for end-user resources across Active Directory, shared networks, as well as email systems.
- Directed complex problems to internal and external resources.
- Handled upkeep and performance optimization of Exchange 2010 system.
- Handled regular updates for both desktop automation and ticketing infrastructures.
- Managed and deployed software, system updates, and security patches from a remote location.
- Facilitated secure remote access via management of VPN and Wi-Fi services.
- Oversaw inventory management.
- Observed printers, workstations, and servers for potential issues.
- Implemented and sustained distinct workstation images.
- Supported administration of DHCP, DNS, SNMP, and TCP/IP.
- Maintained Windows Server environments including versions 2012, 2012 R2, and 2016.
Financial Aid Technician I
Antelope Valley College
08.2011 - 07.2014
- Ensure the confidentiality of sensitive information.
- Executed hardware and software upgrades.
- Oversaw Financial Aid email correspondence.
- Executed printer installations and decommissions for network systems.
- Coordinated with ITS for troubleshooting network and system challenges.
- Maintained up-to-date familiarity with software for financial aid applications and Microsoft Office suite.
- Directed student workers in completing tasks.
- Stay informed on federal, state, and institutional rules and regulations.
- Managed various database records, spreadsheets, and files related to Financial Aid.
- Delivered exceptional customer service to students, staff, and external offices.
Double Agent (In-Home Computer Technician)
Best Buy (Geek Squad)
09.2002 - 05.2009
- Installed and upgraded RAM, CPUs, hard drives, floppy drives, CD/DVD-ROM drives, motherboards, and power supplies.
- Conducted installation, upgrades, and troubleshooting for multiple Windows operating systems including Windows 98, ME, 2000, XP, and Vista.
- Enhanced system efficiency through effective modifications.
- Configured and implemented a range of ISP services like dialup, DSL, cable, satellite, and FIOS.
- Implemented security protocols like WEP, WPA-PSK[TKIP], and WPA2 on home routers.
- Established regular automated backup procedures for daily/weekly intervals.
- Executed data recovery on compromised hard drives.
- Secured systems by eradicating malicious programs.
- Led weekly consultations with department supervisors.
- Detailed every job executed.
- Handled the organization of time management tasks along with care for business assets including cell phones, computers, vehicles.
Education
AS Degree - Computer Multi-Platform Networking
Antelope Valley College
Lancaster, CA06.2015
AS Degree - Business Computer Information Science
Antelope Valley College
Lancaster, CA12.2012
Skills
- Windows OS Systems
- Windows Server OS Systems
- ServiceNow
- Microsoft Office Suite
- Adobe Suite
- VOIP Systems
- Active Directory/DRA
- Create/Maintain OS Images
- Systems Administration
- Systems Analysis
- Networked Printers
- Install/Configure Network Infrastructure
- Software Support
- Setup/Configure Backup Solutions
- Desktop Automation/Support
- Database Management
- Customer Service
- Hardware/Software Installation/Troubleshooting
Certification
- CompTIA Security+ Certificate (2023)
- CompTIA CYSA+ (Studying)
Timeline
Systems Administrator II
Integrits
05.2023 - Current
Windows Systems Administrator II
NASA (Armstrong Flight Research Center)
11.2019 - 05.2023
Information Technology Support
Antelope Valley Learning Academy
05.2017 - 11.2019
Technical Support Specialist I
Edwards Federal Credit Union
06.2015 - 03.2017
Financial Aid Technician I
Antelope Valley College
08.2011 - 07.2014
Double Agent (In-Home Computer Technician)
Best Buy (Geek Squad)
09.2002 - 05.2009
AS Degree - Computer Multi-Platform Networking
Antelope Valley College
AS Degree - Business Computer Information Science
Antelope Valley College
Similar Profiles
Nicholas CorderoNicholas Cordero
System Administrator II at IntegritsSystem Administrator II at Integrits
Tarup MitraTarup Mitra
Condition Report Writer at Alliance Inspection ManagementCondition Report Writer at Alliance Inspection Management
LILY GOULDLILY GOULD
Costume Shop Assistant at Skidmore College JKBCostume Shop Assistant at Skidmore College JKB
Bhimji KhadelaBhimji Khadela
Operation Manager at High Energy Corp.Operation Manager at High Energy Corp.
Quincy RobertsQuincy Roberts
Guest Service Representative at USCGuest Service Representative at USC