Matthew Reed

Dairy Queen Grill & Chill

Las Vegas, NV

09.2023 - 01.2025

Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Presented orders to guests within anticipated service times.
Provided excellent customer service to maintain a positive atmosphere for guests.
Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
Welcomed and thanked guests to demonstrate appreciation for patronage.
Answered phone calls promptly to provide accurate information about menu items or prices.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Interacted pleasantly with guests to deliver quality customer service.
Adhered to health department regulations regarding food handling procedures.
Maintained an organized work area to ensure efficient operations.
Maintained organized storage areas for food products, beverages and restaurant supplies.
Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Resolved customer complaints in a professional manner.
Performed cashier duties such as taking orders, collecting payments and providing change.
Informed customers about daily specials in an engaging manner.
Organized and restocked supplies to support operations and team productivity.
Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.