Matthew Reedy

Supported our clients as they transitioned from sales prospects to active users of our Software. Focused on customer loyalty and building close long-term client relationships, until they feel comfortable using the software on their own and to make a measurable impact on their business.

Provided high-level technical support and established and maintained customer relationships while providing customer service skills. Worked on time management scheduled onboarding calls with clients and gave myself enough time to work on admin work that needed to get completed between calls.

• Conduct presentations to demonstrate to potential clients the benefits of our product
• Become an expert in our product and serve as a go-to source for clients who want more information concerning our product
• Establish and maintain healthy, long-term relationship with clients.

• Respond, engage and qualify inbound leads and inquiries
• Schedule demos for Software Sales Consultants
• Hold intelligent and engaging conversations over the phone and email.

• Greeting potential customers and assessing purchasing needs by actively listening and providing recommendations based on customers' automotive requirements
• Identified purchasing needs of customers through interview questions, presenting options based on finances and availability.

• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.