Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Matthew Reesing

Spotsylvania,VA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Leader/Manager

Papa John's Pizza
08.2022 - 03.2023
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Tracked receipts, employee hours and inventory movements.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.

Assistant Manager

Papa John's
09.2021 - 08.2022
  • Delegated daily tasks to team members to optimize group productivity
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
  • Directed and led employees, supervising activities to drive productivity and efficiency
  • Collaborated with store manager to develop strategies for achieving sales and profit goals
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
  • Completed inventory audits to identify losses and project demand
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence
  • Delegated tasks to team members based upon skill level and to achieve organizational goals
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives
  • Recruited and hired qualified candidates to fill open positions
  • Evaluated performance of team members and provided consistent coaching to improve skills
  • Followed the General Manager's advice to improve leadership and supervisory skills
  • Handled responsibilities successfully upon General manager's absence
  • Worked closely with store manager to maintain day-to-day operations.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored security and handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Handled cash accurately and prepared deposits.
  • Resolved problems promptly to elevate customer approval.

Delivery Associate

Papa John's
04.2020 - 09.2021
  • I have learned how to operate and manage the position of how a delivery driver operates
  • I help with kitchen duties and I securely handle the making of customer ordered food items on time along with anything else they might ask for or need
  • I restock most things before we get swarmed with deliveries so that the drivers have a better functioning idea on how to make the job better
  • Maintained restaurant cleanliness in expectance of next day needs
  • Arrived on time for expected and unexpected shifts
  • Drove commercial and residential routes
  • Delivered products in a timely and courteous manner
  • Maintained ongoing communication
  • Consistently completed on-time deliveries
  • Maintained receipts and income from deliveries
  • Obtained food delivery signatures
  • Inspected and maintained cleanliness of vehicle
  • Navigated routes with relevant map programs and GPS systems
  • Obeyed traffic laws and follow established traffic and transportation procedures
  • Processed payments by accepting cash, checks and credit card payments
  • Inspected vehicle and maintained gas, oil and water levels
  • Answered customer questions regarding products and resolved issues with order accuracy and quality.
  • Handled basic upkeep and emergency repairs on delivery vehicles.
  • Kept detailed records of deliveries and money received from customers.
  • Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Fostered positive working relationships with regular customers.
  • Delivered packages to customer doorsteps and business offices.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Kept work area clean, dry and free of debris to prevent incidents and accidents.
  • Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
  • Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
  • Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
  • Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
  • Paid close attention to instructions from supervisor to complete tasks on time.

Fixer

Randy's hardware
10.2020 - 11.2020
  • Helped with store setup at Randy's Hardware as a full time fixer with most part of preparing the store from the ground all the way up to end of the grand opening
  • Assisted certain crews with building aisles for the adaptation of products to sell on our grand opening to customers
  • Followed instructional planograms specifications to maintain key areas of building
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment
  • Stocked, replenished and organized inventory to keep store merchandise fresh
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
  • Helped customers by answering questions and locating merchandise
  • Managed cash register operations using POS system and processed sales and returns
  • Put new merchandise on shelves and racks in attractive arrangements
  • Lifted materials of varied weights on regular basis
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise
  • Stocked shelves with new merchandise and checked for outdated or damaged items
  • Updated products with new pricing or temporary promotion signs to increase sales
  • Used forklifts, pallet jacks, and hand trucks to move items throughout facility.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Updated pricing and signage to complete product displays and educate customers.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Conferred with store managers to obtain information about customer needs and preferences.
  • Worked with managers and advertising directors to optimize promotions.
  • Verified products appeared at correct locations in proper quantities.

Cashier and Customer Service

2 Brothers Pizza
02.2020 - 04.2020
  • Used POS system to enter orders, process payments and issue receipts.
  • Resolved customer complaints and escalated worsening concerns for remediation
  • Processed efficient and accurate cash, check, debit and credit card payments using
  • Point-of-Sale system
  • Answered phone calls to assist customers with questions and orders
  • Resolved issues with cash registers, card scanners and printers
  • Built and maintained productive relationships with employees
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store
  • Maintained work area and kept cash drawer organized
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Performed cash, card and check transactions to complete customer purchases.

Waiter/Server

Vita Felice
07.2019 - 02.2020
  • Handled high volume of customers regularly
  • Took orders
  • Served diners
  • Checked on guests frequently
  • Bussed tables
  • Kept restaurant clean and sanitary
  • Welcomed diners upon arrived
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection
  • Calculated charges, issued table checks and collected payments from customers
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties
  • Prepared salads, appetizers and garnishes to assist kitchen staff
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction
  • Informed customers about specials, upselling additional food and drink items
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages
  • Presented menus to patrons, answered questions about menu items and made recommendations
  • Restaurant Experience Proficient Food
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Inspected dishes and utensils for cleanliness.
  • Used cash registers and credit card machines to cash out customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Sales Associate

Party City Corporation
08.2019 - 10.2019
  • Assisted customers needs with finding merchandise and other items that would fit their needs
  • Engaged customers in friendly, professional dialogue to determine needs
  • Developed skills and registered how to maintain POS in a retail environment.

Education

High School Diploma -

Riverbend High School
Fredericksburg, VA
05.2020

Skills

  • Verbal and Written Communication
  • Planograms
  • Employee Evaluation
  • Food Preparation
  • Restaurant Experience
  • POS
  • Purchasing
  • Supervising Experience
  • Store Management Experience
  • Budgeting
  • Project Planning
  • English - Expert
  • Problem-Solving Techniques
  • Cash Drawer Balancing
  • Labor and Food Cost Control
  • Interpersonal Communication Skills
  • Inventory Control
  • Revenue Growth
  • Opening and Closing Procedures
  • Brand Loyalty
  • Delegating Work
  • Safety Management
  • Guest Satisfaction
  • Mentoring
  • Restocking Management
  • Inventory Optimization
  • Grand Openings
  • Driver's License
  • ServSafe
  • Entry level understanding and knowledge of project management skills, attributes, and methodologies
  • Influencing and negotiating with customers
  • Interpreting instructions or signs and solving problems
  • Staff Motivation and Discipline

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Certification

  • [Foundations of project management] Training - [March, 2023]

Timeline

Shift Leader/Manager

Papa John's Pizza
08.2022 - 03.2023

Assistant Manager

Papa John's
09.2021 - 08.2022

Fixer

Randy's hardware
10.2020 - 11.2020

Delivery Associate

Papa John's
04.2020 - 09.2021

Cashier and Customer Service

2 Brothers Pizza
02.2020 - 04.2020

Sales Associate

Party City Corporation
08.2019 - 10.2019

Waiter/Server

Vita Felice
07.2019 - 02.2020

High School Diploma -

Riverbend High School

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