Matthew Rehbein
Gillette,US
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express
01.2025 - Current
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared reports on guest satisfaction levels and other metrics.
- Kept accounts in balance and ran daily reports to verify totals.
Cross Utilized Agent
Skywest Airlines
01.2024 - 01.2025
- Efficiently manage passenger services, baggage handling, and aircraft turnaround
- Ensure smooth operations and exceptional customer experiences
- Drive operational efficiency through multi-tasking and cross-departmental collaboration
- Consistently meet tight schedules and safety standards
- Meticulously handle check-in, boarding, and gate procedures
- Maintain accurate passenger manifests and resolve travel-related issues promptly
Mentee
Gillette Police Department
08.2022 - 05.2023
- Analyzed dispatcher operations, focusing on NCIC, RapidSOS, and CAD systems to understand critical communication processes in law enforcement
- Observed officer response tactics and decision-making processes during dispatched calls, gaining insights into real-time law enforcement strategies
- Studied documentation practices of dispatchers and officers, learning efficient note-taking and paperwork management techniques in high-pressure situations
- Engaged with police department personnel to understand interdepartmental communication and coordination in emergency response scenarios
Crew Trainer
McDonalds
06.2019 - 08.2021
- Led new employee training, ensuring seamless onboarding
- Managed order preparation and customer interactions, enhancing operational efficiency and service quality
- Streamlined order processing and POS operations, reducing wait times
- Implemented customer service best practices, boosting satisfaction rates and repeat business
- Fostered team cohesion through effective communication and mentorship
- Coordinated with kitchen staff to optimize order fulfillment, improving overall restaurant performance
- Proposed and implemented process improvements in training and order handling
- Adapted quickly to new menu items and promotional campaigns, driving sales growth
Education
AA - Criminal Justice
NWCCD - Gillette Community College
Gillette, Wyoming05-2025
High School Diploma -
Thunder Basin High School
Gillette, Wyoming05.2023
Skills
- Teamwork
- Hardworking
- Communication
- Problem Solving
- Organization
- Customer Service
- POS Systems
- Animal Care
- Cleaning
- Leadership
Timeline
Front Desk Agent
Holiday Inn Express
01.2025 - Current
Cross Utilized Agent
Skywest Airlines
01.2024 - 01.2025
Mentee
Gillette Police Department
08.2022 - 05.2023
Crew Trainer
McDonalds
06.2019 - 08.2021
AA - Criminal Justice
NWCCD - Gillette Community College
High School Diploma -
Thunder Basin High School
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