Matthew Rehbein
Gillette
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lot Technician
Quality Auto
11.2025 - Current
- Parked and retrieved cars according to customer needs.
- Escorted drivers to vehicles and helped load or carry large items.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Conducted regular spot checks to verify appropriate and safe parking of all vehicles.
- Parked and retrieved vehicles to enhance efficient use of parking space.
- Monitored and secured lot, reporting suspicious activity to management for quick resolution.
- Performed detailed vacuuming of interior and exterior of vehicles and equipment.
Front Desk Agent
Holiday Inn Express Hotel Suites
01.2025 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Trained new staff members in customer service techniques and hotel operations.
Cross Utilized Agent
SkyWest Airlines
01.2024 - 01.2025
- Greeted passengers, issued tickets, shared seat assignments, checked baggage, boarded flights, and re-booked passengers.
- Escorted passengers and special needs customers safely and courteously.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Mentee
Gillette Police Department
08.2022 - 05.2023
- Demonstrated a high level of initiative and creativity
- Passionate about learning and committed to continual improvement.
- Gained extensive knowledge in data entry, analysis and reporting.
- Paid attention to detail with dispatchers and officers within their CAD systems, Rapid SOS, etc.
- Watched officers on how they treat each situation differently.
Crew Member
Ranch & Roost
05.2022 - 06.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Stocked shelves to organize aisles in assigned department.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
Crew Trainer
McDonald's
06.2019 - 08.2021
- Maintained current knowledge of all team position requirements.
- Trained other employees in customer service, food safety, and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Provided coaching and mentoring to employees.
Education
Associate of Arts - Criminal Justice
Gillette College
Gillette, WY05-2025
High School Diploma -
Thunder Basin High School
Gillette, WY05-2023
Skills
- Lot organization
- Inventory control
- Vehicle inspection
- Hospitality and accommodation
- Dependability
- Safety procedures
- Vehicle transportation
- Lot patrol
- Interpersonal communication
- Microsoft Word
- Multitasking
- Problem-solving
Certification
- CPR certified
Languages
English
Native or Bilingual
Timeline
Lot Technician
Quality Auto
11.2025 - Current
Front Desk Agent
Holiday Inn Express Hotel Suites
01.2025 - Current
Cross Utilized Agent
SkyWest Airlines
01.2024 - 01.2025
Mentee
Gillette Police Department
08.2022 - 05.2023
Crew Member
Ranch & Roost
05.2022 - 06.2022
Crew Trainer
McDonald's
06.2019 - 08.2021
Associate of Arts - Criminal Justice
Gillette College
High School Diploma -
Thunder Basin High School