Matthew Reid
Irvine,California
Summary
With proven results in a high-volume dining environment, I applied my strong work ethic and exceptional customer service skills to drive guest satisfaction while continuing to deliver on sales goals at Darden Restaurants-Olive Garden. With expertise in cash handling and hospitality service, I multitasked toward the achievement of great improvements in service delivery and customer engagement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Darden Restaurants, Olive Garden
08.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Takeout Specialist
Darden Restaurants, Olive Garden
01.2022 - 07.2022
- Entered orders in electronic system, drove to customer addresses to deliver food and beverages in person and processed cash and card payments on location.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Coordinated with delivery drivers to ensure smooth handoff of take-out orders for prompt deliveries.
- Built rapport with regular customers through friendly interactions and personalized service recommendations based on their preferences.
- Transacted food and drink orders at POS in person and by phone.
- Retained full knowledge of menu and ingredients to address food allergy questions.
- Contributed to team efficiency by assisting other staff members during peak hours when needed.
- Kept take-out area well-stocked to facilitate speedy service.
- Consistently met or exceeded sales goals through upselling techniques such as suggesting add-ons or upgraded meal options during the ordering process.
Host
Darden Restaurants, Olive Garden
07.2021 - 07.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to take orders, give information and document reservations.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Associate of Arts - Business Administration
Irvine Valley College
Irvine, CA08.2024
High School Diploma -
West Ranch High School
Valencia, CA05.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
- Safe Food Handling
- Hospitality service expertise
- Food Running
- High-volume dining
- Service prioritization
- Order Accuracy
Accomplishments
- Certified Trainer
- Highest Regarded Server
Certification
- Food Handlers Certification
- Responsible Beverage Service (RBS) Certification
Volleyball
In high school, I was named MVP in three out of the four years of my career. Out of those three, we continued our undefeated streak in our conference. It would have been four sadly Covid didn't allow for that to happen. I played volleyball at IVC for two years and we were third in the state both years with myself being named 1st Team for Junior Colleges.
Timeline
Server
Darden Restaurants, Olive Garden
08.2022 - Current
Takeout Specialist
Darden Restaurants, Olive Garden
01.2022 - 07.2022
Host
Darden Restaurants, Olive Garden
07.2021 - 07.2022
Associate of Arts - Business Administration
Irvine Valley College
High School Diploma -
West Ranch High School
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