Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Matthew Reinhardt

Midlothian,VA

Summary

Professional with hands-on experience in food service, prepared to contribute effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in food preparation, customer service, and maintaining clean, safe work environment. Reliable and dependable, with commitment to high standards and delivering quality service.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Experienced Food Service Worker knowledgeable about batch cooking, food safety and nutrition. Strong track record of reliability, accuracy and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Food Service Worker

Carrabba's Restaurant
05.2023 - Current
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Developed and maintained positive relationships with customers to enhance service.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Assisted in inventory management, ordering supplies, and minimizing food spoilage.
  • Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
  • Reduced food preparation times by organizing workstations effectively.
  • Enhanced customer loyalty, remembering regulars' names and orders.

Bar Manager

Mellow Mushroom Pizza Bakers
10.2022 - 02.2024
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Closed out cash register and prepared cashier report at close of business.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Collaborated with kitchen team for seamless integration of food and beverage offerings.
  • Analyzed sales data to identify trends, adjusting menu offerings accordingly.
  • Negotiated with suppliers to secure more favorable pricing, enhancing profit margins.

Restaurant Waiter

Brio Tuscan Grill
09.2017 - 03.2020
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
  • Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
  • Adhered to company guidelines and safety protocols for proper food handling and presentation.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Line Cook

Qdoba
04.2015 - 09.2017
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Increased kitchen productivity by keeping tools organized for easy access when needed.
  • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
  • Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
  • Assisted in inventory management by accurately tracking supplies and placing orders as needed.
  • Streamlined prep work for faster meal turnaround, contributing to improved customer satisfaction.
  • Assisted in budget management, helping to reduce kitchen operational costs without compromising on quality.
  • Optimized food presentation, resulting in positive customer feedback and increased social media attention.
  • Enhanced kitchen efficiency by maintaining clean and organized workstation.
  • Reduced food waste significantly by implementing innovative inventory tracking system.
  • Followed health, safety and sanitation guidelines while preparing and serving food.

Education

No Degree - None

James River High School
Midlothian, VA
06-2016

Skills

  • Quick learner
  • Positive attitude
  • Multitasking
  • Customer service
  • Strong work ethic
  • Problem-solving
  • Strong communication skills
  • Attention to detail
  • Positive attitude and energy
  • Team oriented
  • Flexible schedule
  • Productivity and efficiency
  • Working with diverse people
  • Safe food handling
  • Food and safety standards
  • Interpersonal skills
  • Efficient food preparation
  • Basic mathematics
  • Food assembly
  • Quality control
  • Complex Problem-solving
  • Heavy lifting capacity
  • Inventory control
  • Cross-functional teamwork
  • ServSafe
  • Food waste reduction techniques
  • Food quality assessment
  • ServSafe certification
  • Supply inventory management
  • Menu item pricing strategies
  • Recipe execution precision
  • Food cost control strategies
  • Banquet service experience
  • Cleaning and sanitizing
  • Friendly and outgoing
  • Reliability and punctuality
  • Verbal and written communication
  • Conflict resolution
  • Supply stocking
  • Inventory management
  • Basic math
  • Food pairing
  • Supply ordering
  • Temperature control
  • Order review

Certification

  • [Area of certification] Training - [Timeframe] ServSafe Certified

Languages

English

Timeline

Food Service Worker

Carrabba's Restaurant
05.2023 - Current

Bar Manager

Mellow Mushroom Pizza Bakers
10.2022 - 02.2024

Restaurant Waiter

Brio Tuscan Grill
09.2017 - 03.2020

Line Cook

Qdoba
04.2015 - 09.2017

No Degree - None

James River High School

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