MATTHEW REINHARDT

Work History

Produce Clerk

SAM'S CLUB

08.2022 - 11.2023

Receive, store, and issue merchandise, materials, equipment, and other items from stockroom, warehouse, or storage yard to fill shelves, racks, tables, or customers' orders.
May operate power equipment to fill orders.
May mark prices on merchandise and set up sales displays.

Cashier

DOLLAR TREE

05.2022 - 11.2023

Provides customer engagement in positive and approachable manner.
Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
Independently stocks shelves and recovers merchandise in the store.
Accurately handles customer funds and processes transactions using the POS system.
Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Customer Service Cashier

TACO BELL

08.2017 - 04.2022

Took daily inventory of supplies and food items.
Greeted customers, established a welcoming environment.
Use of industrial kitchen equipment, ovens, dishwashers, etc.
Maintained all food safety standards.
Worked Drive-Thru, taking orders, accepting money, and giving correct change.
All other duties as assigned.

Election Poll Worker

Kansas City Missouri Board of Elections

09.2016 - 09.2017

Assisted in jury selection and provided instruction and guidance to jurors during proceedings.
Maintained ballot secrecy and confidentiality.
Reported progress and concerns to Duty Returning Officer and Presiding Officer.
Addressed voter questions and concerns.
Opened and closed polling booths.
Checked elector identification and eligibility and marked elector numbers in register.
Marked elector numbers and ballot paper numbers in corresponding registers.
Posted signs, instructions and statutory notices for incoming voters to see.
Attended appropriate training sessions and information briefings.
Issued and collected voter ballot papers.
Prepared, cleaned and maintained polling stations.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Increased customer service success rates by quickly resolving issues.
Proofread and edited documents for accuracy and grammar.
Managed data and correspondence to secure information across complex landscapes of organizational departments.

Used Car Sales Consultant

Bob Sight Mazda

09.2013 - 04.2015

Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Used in-store system to locate inventory and place special orders for customers.
Recommended complementary purchases to customers, increasing revenue.
Developed strong rapport with customers and created positive impression of business.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Performed cash, card, and check transactions to complete customer purchases.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Built customer loyalty and retention by delivering excellent shopping experiences.
Listened to customer needs and desires to identify and recommend optimal products.
Monitored customers for signs of security concerns and escalated issues to management.
Engaged in friendly conversation with customer to better uncover individual needs.
Furnished dealership with accurate floor traffic control data and weekly reports on sales activities.

Outbound Call Center Agent

Luce Research

02.2012 - 10.2013

Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
Researched prospective accounts to understand needs, build target lists and develop effective emails and scripts.
Executed outbound Type calls and converted Number% of calls into sales.
Maintained Salesforce records by logging prospecting activities, adding new contacts, and updating account information with useful intelligence.
Delivered consistent Type activity to achieve monthly and quarterly goals and objectives.
Discovered qualified prospects within target markets to drive new sales opportunities.
Made average of Number outbound and inbound calls per day.
Provided information about available products and services, membership details, and purchase advantages.
Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Overcame objections using friendly, persuasive strategies.
Made Number cold calls per day resulting in client base growth by Number%.
Educated customers on product and service benefits, explaining features and answering questions.
Attained $Amount in sales targets on monthly basis.
Collaborated with marketing teams to develop and execute promotional strategies.
Asked relevant questions to assist customers with selecting needed or requested products and services.
Documented customer interactions and transactions, maintaining accurate records of all dealings.
Generated leads and established relationships with potential customers through outbound telephone calls.
Pitched products and services to potential customers, securing new deals and sales opportunities.
Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
Met established attendance expectations and team revenue goals to achieve company objectives.
Followed-up on leads produced by outbound marketing campaigns based on established criteria.
Delivered constructive suggestions to supervisor for improving outbound sales development processes.
Inputted new customer information into Type database to create account for sales opportunities.
Opened new accounts and documented personal, demographic, and payment information in system.

Restaurant Server

Johnny Cascone's Italian Restaurant

01.2011 - 09.2012

Bussed and reset tables to keep dining room and work areas clean.
Cultivated warm relationships with regular customers.
Kept server areas clean and stocked to increase efficiency while working tables.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Stayed up-to-date on menu changes to help customers make food choices.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Greeted new customers, discussed specials, and took drink orders.
Explained menu items and suggested appropriate options for food allergy concerns.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Served food and beverages promptly with focused attention to customer needs.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Answered customers' questions, recommended items, and recorded order information.
Processed orders and sent to kitchen employees for preparation.
Checked guests' identification before serving alcoholic beverages.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Inspected dishes and utensils for cleanliness.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Retail Sales Associate Worker

Cleaver Farm & Home

03.2005 - 01.2010

Greeted customers and helped with product questions, selections, and purchases.
Greeted customers and helped with product questions, selections, and purchases.
Helped customers complete purchases, locate items, and join reward programs.
Answered questions about store policies and addressed customer concerns.
Greeted customers and provided outstanding customer service.
Managed efficient cash register operations.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Provided exceptional services and pleasant shopping experiences to retail customers.
Prioritized helping customers over completing other routine tasks in store.
Created inviting environment for customers by maintaining store organization and cleanliness.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Used in-store system to locate inventory and place special orders for customers.
Recommended complementary purchases to customers, increasing revenue.
Developed strong rapport with customers and created positive impression of business.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Performed cash, card, and check transactions to complete customer purchases.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Built customer loyalty and retention by delivering excellent shopping experiences.
Listened to customer needs and desires to identify and recommend optimal products.
Engaged in friendly conversation with customer to better uncover individual needs.

Summary

Overview

Work History

Produce Clerk

Cashier

Customer Service Cashier

Election Poll Worker

Used Car Sales Consultant

Outbound Call Center Agent

Restaurant Server

Retail Sales Associate Worker

Education

High School Equivalency Diploma - General High School Curriculum

Surgical Technologist Certification - Surgical Technologist

Skills

References

Timeline

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