Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Reyes

Matthew Reyes

Quality assurance manager
Phoenix,AZ

Summary

With a robust background at Get your move on, I excel in enhancing quality assurance and team cohesion. Leveraging skills in QA documentation and team building, I've spearheaded initiatives that significantly improved operational efficiency and product reliability, achieving a notable increase in customer satisfaction. My approach combines meticulous attention to detail with a commitment to continuous improvement. Well-versed Quality Assurance Manager with relevant experience in overseeing the production process, identifying and resolving issues, and ensuring products meet company standards. Strengths include strong communication skills, strategic planning abilities, and comprehensive knowledge of quality control procedures. Previous roles highlighted ability to improve product quality by conducting thorough analysis and implementing effective solutions. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Claims Manager

Get your move on
Phoenix, AZ
10.2024 - 04.2025
  • Assisted claimants, providers and clients with problems or questions regarding claims.
  • Coordinated with repair facilities and contractors to obtain repair estimates and ensure quality services.

Quality Assurance Manager

Get your move on
Phoenix, AZ
08.2020 - 04.2025
  • Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
  • Trained and mentored project leaders to drive culture change toward total quality mindset across production continuum.
  • Developed and implemented quality assurance policies and procedures.
  • Fostered a culture of quality across the organization by promoting awareness and understanding of quality standards and their importance.
  • Developed and implemented quality control processes to improve product reliability.
  • Represented the quality assurance department in cross-departmental meetings, contributing to strategic planning and operational efficiency.
  • Documented all findings from investigations into non-conformances in order to track progress towards resolution.
  • Analyzed quality control data to identify trends, root causes of issues, and areas for improvement in processes and product quality.
  • Reviewed customer complaints and identified trends in order to develop corrective action plans.
  • Kept records of quality reports and statistical reviews.
  • Managed customer complaints and non-conformance issues, ensuring swift resolutions and maintaining high levels of customer satisfaction.
  • Investigated customer feedback and developed strategies for addressing complaints quickly and efficiently.
  • Managed household errands and other essential duties.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Operated a variety of machinery and tools safely and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Training Officer

Get your move on
Phoenix, AZ
02.2018 - 06.2020
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Determined training needs and developed related classes.
  • Adapted training strategies to accommodate diverse learning styles and needs.
  • Explained goals and expectations required of trainees.
  • Conducted post-training follow-ups to assess knowledge retention and application on the job.
  • Modified teaching strategies to customize lesson plans for different student needs.
  • Coordinated recruitment and placement of training program participants.
  • Participated in and attended meetings or seminars to obtain information for use in training programs.
  • Advised management on best practices for employee development initiatives.
  • Created and utilized successful lesson plans to train on outlined material.

Team Leader

Get your move on
Phoenix, AZ
09.2014 - 12.2018
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Conducted regular performance reviews to assess individual team member progress.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Maintained positive working relationship with fellow staff and management.

Driver Specialist

Get your move on
Phoenix, AZ
12.2014 - 10.2018
  • Actively monitored traffic conditions along route for potential delays or hazards.
  • Secured merchandise, avoiding damage during transportation.
  • Operated machines and equipment to complete work assignments or to assist workers.
  • Communicated effectively with customers regarding their orders and estimated time of arrival.
  • Adapted to changing routes or schedules as required by the employer.
  • Operated standard warehouse equipment to assist with loading and unloading of deliveries.
  • Performed minor vehicle maintenance tasks to prevent disruptions.
  • Provided exceptional customer service by being courteous and professional at all times.
  • Assisted in warehouse operations when needed such as loading and unloading trucks.
  • Managed time effectively to meet tight delivery deadlines.
  • Performed pre-trip inspection checks and reported problems to supervisor.

Education

High School Diploma -

Estrella Foothills Highschool
Goodyear, AZ
05-2009

Skills

  • QA documentation
  • Quality assurance experience
  • Operational budget forecasting
  • Customer focus
  • Progress reporting
  • Operation Monitoring
  • Process development
  • Best practices
  • Internal audits
  • Project management
  • Performance metrics
  • Test planning
  • Quality assurance background
  • QA reporting
  • Employee supervision
  • Validation techniques
  • Goals setting
  • Operations management
  • Complaint investigation
  • Personnel training
  • Quality assurance management
  • Work Planning and Prioritization
  • Employee training
  • System development
  • Trend analysis
  • Team building
  • Attention to detail
  • Continuous improvement
  • Quality assurance guidance

Timeline

Claims Manager

Get your move on
10.2024 - 04.2025

Quality Assurance Manager

Get your move on
08.2020 - 04.2025

Training Officer

Get your move on
02.2018 - 06.2020

Driver Specialist

Get your move on
12.2014 - 10.2018

Team Leader

Get your move on
09.2014 - 12.2018

High School Diploma -

Estrella Foothills Highschool

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Matthew ReyesQuality assurance manager