Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

MATTHEW REYNOLDS

Auburndale

Summary

Dynamic and guest-focused retail professional with proven leadership experience in high-volume, fast-paced environments. Skilled in team management, customer service, and hospitality, with a strong commitment to ensuring exceptional guest experiences. Adept at training and developing staff, resolving customer concerns, and driving store performance. Highly organized, detail-oriented, and passionate about building a positive team culture and achieving operational excellence. My end goal is to be a leader for my store and provide an experience guests won't forget.

Overview

3
3
years of professional experience
1
1
Certification

Work History

CAP 2

Walmart Superstores
03.2025 - Current
  • Receive and unload freight and pallets of merchandise from Walmart trucks
  • Sort freight from trucks into different pallets for certain departments of merchandise
  • Organize pallets of freight and transport to salesfloor
  • Customer interactions
  • Unload other Walmart trucks including frozen/dairy, and produce
  • Certified with forklift and electric pallet jack

Party Host/ Store Coordinator

Chuck E. Cheese
12.2022 - 10.2024
  • Supervise guest activities to maintain a safe, enjoyable environment for all ages
  • Perform management duties including inventory control, cash deposits, and opening/closing procedures
  • Operate POS systems and ensure sales goals are consistently achieved
  • Train and mentor new team members across all positions (kitchen, cash, host, coordinator, gameroom attendant)
  • Address guest complaints promptly, ensuring complete satisfaction and resolution
  • Collaborate with management to handle challenging guest situations and protect facility assets
  • Maintain high standards of hospitality and guest service at all times
  • Opened and closed store often
  • Cross-trained on all store positions

Sales Associate

Spirit Halloween
07.2022 - 11.2022
  • Delivered exceptional customer service in a fast-paced retail setting
  • Managed multiple tasks simultaneously while meeting strict deadlines
  • Assisted with stock rotation, clearance markdowns, and special sales promotions
  • Built and maintained a loyal customer base through consistent service
  • Supported management with pre-management responsibilities

Education

High School Diploma -

Auburndale SR High School
Auburndale, FL
05-2025

Skills

  • Retail Store Management
  • Team Leadership & Training
  • Customer Service Excellence
  • Conflict Resolution
  • Inventory Management
  • Cash Handling & POS Operations
  • Event Planning & Coordination
  • Effective Multitasking
  • Time Management
  • Guest Experience Optimization
  • Problem Solving
  • Hospitality & Service Delivery
  • Computer skills

Accomplishments

  • Advanced Placement student
  • Graduated with a 3.5 GPA
  • Microsoft certified
  • Electric pallet jack certified
  • Achieved retail management experience early in career

Certification

Certified in Microsoft and Powerpoint

Timeline

CAP 2

Walmart Superstores
03.2025 - Current

Party Host/ Store Coordinator

Chuck E. Cheese
12.2022 - 10.2024

Sales Associate

Spirit Halloween
07.2022 - 11.2022

High School Diploma -

Auburndale SR High School

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