Matthew Reynoso
San Antonio,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Client Relations Associate
TuStreams Distributions
02.2020 - 02.2024
- Consistently exceeded performance related to client satisfaction.
- Regular check-ins with at-risk customers and implementing targeted interventions aimed at maintaining loyalty.
- Provided timely feedback based on clients'' needs, driving continuous improvement efforts.
- Served as the main point of contact for assigned clients, managing all aspects of their relationship with the company from initial engagement through ongoing support.
- Improved client satisfaction by addressing and resolving concerns promptly and professionally.
- Collaborated with cross-functional teams to address complex client needs and deliver custom solutions.
- Acted as a liaison between clients and internal teams, ensuring clear communication lines were maintained throughout project life cycles.
- Contributed to the overall success of the company by consistently delivering exceptional service in all aspects of the Client Relations Associate role.
- Supported sales efforts, assisting in closing deals by providing product knowledge and demonstrating commitment to customer success.
- Trained new team members on best practices related to customer relations management tools and techniques.
- Established strong relationships with clients through regular communication and personalized service.
- Developed a deep understanding of industry trends, enabling informed recommendations for clients'' growth strategies.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Liaised between customers and organization with particular focus on working with sales department.
- Assisted customers with opening accounts and signing up for new services.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to event marketing, sales and brand promotion.
Education
No Degree - General
Southwestern College
Chula Vista, CAHigh School Diploma -
Bonita Vista Senior High School
Chula Vista, CA06.2016
Skills
- Strong empathy
- Performance Tracking
- Industry Awareness
- Fluent in Multiple Languages
- Customer Relations
- Cash Handling
- Opening and closing procedures
- Processing payments
- Food safety and sanitation
- Point of sale operation
Languages
Spanish
Native or Bilingual
Timeline
Client Relations Associate
TuStreams Distributions
02.2020 - 02.2024
No Degree - General
Southwestern College
High School Diploma -
Bonita Vista Senior High School