Matthew Rhine
Operations Manager
Camden,MI
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
18
18
years of professional experience
12
12
years of post-secondary education
Work History
Operations Manager
Shalom Ministries Intl Inc
Adrian, MI
02.2013 - Current
- Manage day to day tasks, duties, and objectives that are crucial to the operation of an International Television Ministry
- Currently the lead Salesforce Admin (Non-Profit Cloud) on our team for last 9 years.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
Shift Manager
Aldi, Inc.
Toledo, OH
03.2008 - 08.2013
- Exercised composure under pressure and in escalated customer service scenarios.
- Kept employees operating productively and working on task to meet business and customer needs.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Restaurant General Manager
Pizza Hut
Toledo, OH
12.2005 - 12.2006
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Orchestrated positive customer experiences by overseeing every area of operations.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Carefully interviewed, selected, trained, and supervised staff.
- Maintained facility and grounds to present positive image.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Set clear expectations and created positive working environment for employees.
Education
M.S - Computer Information Systems
01.2015 - 05.2018
B.A. - General Studies
09.2007 - 05.2012
High school diploma - undefined
09.1999 - 05.2003
Skills
IT supportundefined
Additional Information
- Willing to relocate: Anywhere
Timeline
Boston University - M.S, Computer Information Systems
01.2015 - 05.2018
Operations Manager - Shalom Ministries Intl Inc
02.2013 - Current
Shift Manager - Aldi, Inc.
03.2008 - 08.2013
University of Toledo - B.A., General Studies
09.2007 - 05.2012
Restaurant General Manager - Pizza Hut
12.2005 - 12.2006
Hillsdale High School - High school diploma,
09.1999 - 05.2003
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