Matthew Rich
Lake Jackson,TX
Summary
Dynamic professional with extensive experience as a Firework Stand Manager at Firework City, excelling in team leadership and customer relations. Proven ability to enhance operational efficiency through effective inventory management and employee training, resulting in a 20% increase in sales. Strong communicator and problem-solver dedicated to fostering a positive work environment.
Dynamic individual with hands-on experience in corrections and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
Firework Stand Manager
Firework City
Angleton, TX
12.2005 - Current
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff to enhance productivity and operational efficiency.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Coordinated logistics for event setups, ensuring timely execution of services.
- Analyzed customer feedback to identify service improvements and enhance guest satisfaction.
- Collaborated with marketing team to develop promotional materials and advertising campaigns, attracting new clientele and increasing sales.
- Implemented inventory control procedures, reducing waste and ensuring optimal product availability for customers.
- Cultivated a loyal customer base through consistent delivery of high-quality products paired with friendly service interactions from staff members.
- Maintained high standards of cleanliness and organization throughout the stand, complying with health regulations and promoting a positive work environment.
- Coordinated special events or promotions at the stand, generating increased revenue and fostering a positive community presence.
- Handled cash transactions accurately, balancing daily sales reports and preventing discrepancies in financial records.
- Resolved customer complaints promptly, maintaining professionalism while addressing concerns in an empathetic manner.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks to maintain a well-functioning stand.
- Evaluated employee performance through regular assessments, providing constructive feedback for continuous improvement opportunities.
Juvenile Supervision Officer
Brazoria County
07.2025 - 02.2026
- Monitored youth behavior, ensuring adherence to facility rules and safety protocols.
- Assisted in implementing individualized treatment plans for residents, promoting positive development.
- Conducted regular inspections of living areas, maintaining safety and cleanliness standards.
- Collaborated with multidisciplinary teams to assess needs and provide appropriate interventions.
- Documented incident reports accurately, maintaining clear communication with supervisory staff.
- Facilitated recreational activities, encouraging socialization and teamwork among residents.
- Mentored new staff on operational procedures, enhancing team performance and cohesion.
- Provided crisis intervention when necessary, employing de-escalation techniques to maintain a safe environment for all involved parties.
- Maintained a secure environment by enforcing rules, policies, and procedures consistently across all residents.
- Participated in ongoing professional development opportunities to stay informed about best practices in juvenile justice settings.
- Provided thorough documentation of incidents and rule violations to inform appropriate disciplinary action and support overall facility safety.
Shift Leader
Brazoria County
Angleton, TX
09.2018 - 07.2025
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Coordinated staff schedules to optimize coverage and maintain service standards.
- Trained new employees on operational procedures and best practices for productivity.
- Monitored inventory levels and assisted in stock replenishment to minimize shortages.
- Implemented process improvements that enhanced team performance and reduced downtime.
- Conducted performance evaluations, providing feedback to enhance employee development.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Juvenile Supervision Officer
Brazoria County
Angleton, TX
12.2017 - 09.2018
- Developed training materials for staff workshops, improving knowledge of juvenile supervision best practices.
- Collaborated with multi-disciplinary teams to create comprehensive care plans tailored to individual needs and goals.
- Managed caseloads effectively by maintaining current knowledge on each resident''s status, treatment plan, and overall progress towards goals.
- Assisted in the development of life skills programs, empowering youth to make responsible decisions upon reintegration into society.
Shift Leader
Brazoria County
09.2016 - 12.2017
- Resolved customer inquiries promptly, ensuring high satisfaction rates and positive experiences.
- Collaborated with management on strategic initiatives to improve overall operational efficiency.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
Juvenile Supervision Officer
Brazoria County
Angleton, TX
11.2011 - 11.2016
- Improved rehabilitation efforts through developing and implementing individualized behavior plans for each juvenile.
- Strengthened family relationships through facilitating regular visitation opportunities and encouraging open communication between juveniles and their families.
- Promoted positive change by providing consistent support, guidance, and encouragement to at-risk youth.
- Supervised recreational activities that fostered camaraderie among peers while promoting physical health and wellbeing.
- Coordinated educational services with local schools to ensure continuity in academic progress during residency periods.
- Established rapport with troubled youth by demonstrating empathy, respect, and genuine concern for their wellbeing.
- Contributed to the reduction of recidivism rates through dedication in teaching pro-social behaviors and decision-making skills.
- Conducted intake assessments on new residents, gathering pertinent information for proper placement within the facility.
- Enhanced safety by conducting regular security checks and monitoring youth interactions.
- Ensured accurate record keeping of daily activities, incidents, and progress reports for effective case management.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Completed incident reports when disorder or violence occurs.
- Transported juvenile inmates to and from court hearings, medical facilities, classes, or recreational activities.
- Supervised up to 12 juveniles during mealtime and recreational time.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Coordinated responses to emergency situations arising in different prison locations.
Load Crew
R & K Distributors
Nacogdoches, TX
04.2011 - 06.2011
- Led team in daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained new crew members on operational procedures and best practices for effective performance.
- Implemented process improvements that enhanced overall productivity and reduced downtime.
- Led by example through demonstrating strong work ethic, professionalism, and commitment towards achieving goals as a team member.
- Mentored junior crew members to enhance their skill sets and contribute effectively to the team.
Telemarketer
Etech Global Services Inc
Nacogdoches, TX
09.2009 - 04.2011
- Conducted outbound calls to engage potential clients and promote services.
- Delivered product information clearly, addressing customer inquiries effectively.
- Adapted communication style to match diverse client needs and preferences.
- Collaborated with team members to improve calling strategies and techniques.
- Maintained accurate records of customer conversations for follow-up purposes.
- Reported daily progress to management, highlighting successes and challenges encountered.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Completed daily cold calling and outreach to build sales pipeline.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Utilized effective time management strategies to prioritize tasks for optimal productivity.
- Asked pertinent questions to understand customer requirements.
- Followed up with customers to solicit further sales.
- Built relationships with customers using strong persuasion and active listening skills.
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
Education
High School Diploma - Diploma
Clear Lake High School
Houston, TX05-2006
Skills
Health and safety compliance
Physical restraints
Employee training
Scheduling and rostering
Store maintenance
Positive attitude
Teamwork
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Computer skills
Organizational skills
Team leadership
Team collaboration
Active listening
Adaptability and flexibility
Verbal and written communication
Decision-making
Relationship building
Customer relations
Scheduling and coordinating
Work Planning and Prioritization
Timeline
Juvenile Supervision Officer
Brazoria County
07.2025 - 02.2026
Shift Leader
Brazoria County
09.2018 - 07.2025
Juvenile Supervision Officer
Brazoria County
12.2017 - 09.2018
Shift Leader
Brazoria County
09.2016 - 12.2017
Juvenile Supervision Officer
Brazoria County
11.2011 - 11.2016
Load Crew
R & K Distributors
04.2011 - 06.2011
Telemarketer
Etech Global Services Inc
09.2009 - 04.2011
Firework Stand Manager
Firework City
12.2005 - Current
High School Diploma - Diploma
Clear Lake High School