Matthew Richard
Beverly,MA
Summary
Friendly & knowledgeable. Quick to take charge or fall in line depending on what is most appropriate in a given situation. Over 10 years of freight forwarding experience, as well as extensive electrical & contracting training. Experienced in small gas engine, auto repair, as well as AC/DC electric motor equipment.
Overview
14
14
years of professional experience
Work History
Technician
First Electric Motor Company
05.2023 - 09.2023
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Collaborated with cross-functional teams to ensure timely completion of complex projects.
- Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Inspected equipment to identify areas of wear or causes of malfunctions.
Electrical Apprentice
Trimarchi Electrical Contracting Inc.
07.2019 - 04.2023
- Enhanced safety measures by diligently following electrical codes and regulations during installations.
- Streamlined project timelines by effectively collaborating with senior electricians to complete tasks on schedule.
- Improved team efficiency by offering support in interpreting blueprints, schematics, and technical drawings for complex projects.
- Increased customer satisfaction by addressing concerns promptly and providing clear communication throughout the installation process.
- Minimized errors during installations by carefully double-checking measurements and calculations before proceeding with tasks.
- Demonstrated adaptability by working effectively in various settings such as residential, commercial, and industrial sites.
- Reduced downtime during projects through effective troubleshooting of electrical issues encountered during installations or repairs.
- Expanded knowledge within the field by staying up-to-date on industry trends and advancements in electrical technologies.
- Exceeded expectations for apprenticeship requirements, completing assigned tasks accurately and efficiently under minimal supervision.
- Supported project success by assisting with wiring layouts, conduit bending, circuit connections, and other essential tasks as directed by senior electricians.
- Contributed to customer satisfaction by effectively addressing post-installation inquiries and providing guidance on proper maintenance practices.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
- Terminated wiring and connected circuits with correct techniques.
Business Development Manager
XPO Logistics Global Forwarding BOS
01.2019 - 07.2019
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Business Development Manager
SBA Global Logistics Services BOS
01.2018 - 01.2019
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Developed and implemented strategic plans for business growth, resulting in increased profitability.
- Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
Domestic Operations Manager
SBA Global Logistic Services BOS
05.2014 - 03.2018
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
International Operations Agent
SBA Global Logistics Services BOS
11.2013 - 05.2014
- Reduced waste and saved resources through effective inventory management and process optimization.
- Understood FAA, TSA and airport regulations and verified compliance.
- Enhanced customer satisfaction with timely resolution of issues, clear communication, and follow-up on concerns.
- Collaborated with cross-functional teams to drive continuous improvement initiatives, resulting in increased productivity.
- Facilitated and carried out customs clearance procedures for imports and exports, via air, & ground services.
- Tracked & traced from door to door while keeping clients updated on status.
- handled/rectified any mis-routing, service failure, or OSD problems
- good knowledge of customs procedures, harmonized codes, schedule B numbers, and maintained relationships between in house customs brokers and our clients (ex. power of attorney and in house bonds for clearance on their behalf.)
Domestic Operations Agent
SBA Global Logistics Services BOS
09.2009 - 11.2013
- Improved operational efficiency by streamlining processes and implementing new strategies.
- Enhanced customer satisfaction with timely resolution of issues, clear communication, and follow-up on concerns.
- Collaborated with cross-functional teams to drive continuous improvement initiatives, resulting in increased productivity.
- Tracked & traced orders door to door while updated system wide status for customers to view.
- handled all communication from pickup and delivery with the client as well as the network of local PU&D and linehaul carriers contracted to handle orders.
- rectified/resolved mis-routes, service failures, OS&D
- handled all special programming, LTL, specialized or time critical projects both via air freight or team driven custom critical services.
- developed ongoing relationships with customers by better understanding their specific account requirements. I.E. special instructions, indoor/onsite requirements, whiteglove services, specialized onsite equipment, time specific/appointment PU&D
Education
BBA - Business Administration And Management
University of Maryland - College Park
College Park, MD06.2008
High School Diploma -
Kent Island High School
Stevensville, MD06.2004
Skills
- Financial Management
- Program Administration
- Contract Management
- Quality Control
- Equipment Maintenance
- Customer Service
- Issue Analysis
- Cost Control
- Equipment Repair
Timeline
Technician
First Electric Motor Company
05.2023 - 09.2023
Electrical Apprentice
Trimarchi Electrical Contracting Inc.
07.2019 - 04.2023
Business Development Manager
XPO Logistics Global Forwarding BOS
01.2019 - 07.2019
Business Development Manager
SBA Global Logistics Services BOS
01.2018 - 01.2019
Domestic Operations Manager
SBA Global Logistic Services BOS
05.2014 - 03.2018
International Operations Agent
SBA Global Logistics Services BOS
11.2013 - 05.2014
Domestic Operations Agent
SBA Global Logistics Services BOS
09.2009 - 11.2013
BBA - Business Administration And Management
University of Maryland - College Park
High School Diploma -
Kent Island High School
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