Matthew Richards
Edmond,OK
Summary
Results-driven sales and warehouse professional with a proven track record of building and maintaining a loyal client base through strong relationship management. Skilled in strategic planning, problem-solving, and delivering exceptional customer service to consistently achieve and exceed companies' expectations while meeting demand. Highly personable and persuasive, with excellent communication skills and the ability to assess customer needs, providing tailored recommendations to ensure satisfaction. Dedicated to delivering high-quality results with strong attention to detail.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Client Service Manager
Cardinal Community House
12.2024 - 05.2025
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created customer support strategies to increase customer retention.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Warehouse/Fleet Manager
Blue Haven Pools and Spas
04.2024 - 12.2024
- Supervised the construction team and effectively delegated assignments to optimize processes.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Positively interacted with drivers, upper management and shop department, which helped maintain excellent overall communication.
- Proactively identified and solved complex problems that impacted management and business direction.
- Oversaw all fleet and tractor maintenance, delegated appropriate parties for repairs, and service.
Sales/Designer
Kelley Pools & Outdoor
07 2022 - Current
- Respond to incoming client inquiries promptly and professionally.
- Qualify potential clients, explaining processes, costs, and payment structures, while assessing their vision for their backyard project.
- Conduct on-site meetings to gain a clear understanding of clients' goals for their outdoor space.
- Collect all necessary survey documents and perform property measurements using a Total Station surveying device.
- Utilize Structure Studios software to design custom outdoor features, including pools, firepits, pool houses, pergolas, outdoor kitchens, and landscaping, based on client specifications.
- Create rendered images and edited video presentations to showcase designs, delivering them within a week of completion.
- Present design concepts to clients, offering real-time revisions during the meeting if desired.
- Finalize designs, secure contracts, and manage initial down payments or explore financing options with clients.
Client Service Manager
Supplemental Health Care
12 2021 - 07 2022
- Build strong relationships with clients to understand and address their staffing needs for Health Care and Hospice facilities.
- Communicate with clients via phone and email to establish staffing contracts and serve as their single point of contact for any issues with talent on assignment.
- Lead daily meetings with the recruiting team to provide updates on regional metrics, new candidates, and client needs.
- Maintain and update spreadsheets with real-time data on talent assignments, hours, time off, and manage the extension or relocation of RNs and PTs to new roles or facilities.
Designer/Drafter
Hauk Custom Pools
06 2020 - 12 2021
- Draft construction plans for city permitting and create final layered construction documents for pool builds in collaboration with designers.
- Conduct on-site meetings with clients to address and resolve concerns related to warranty work on outdoor living projects.
- Provide on-site technical support to employees as needed.
- Submit warranty claims for active projects, ensuring timely resolutions.
- Assist the CEO with customer escalations and provide support for personal tasks around the home and office.
- Manage company marketing through social media by capturing content via drone or camera, scheduling posts, and handling all online reviews and interactions.
Senior Sales Consultant
Smith Thompson Security
04 2013 - 06 2020
- Serve as the first point of contact for all incoming and outgoing calls and emails, engaging clients in a friendly and professional manner.
- Guide customers through the sales process from start to finish by assessing their product knowledge, educating them on features, and aligning solutions with their needs and budget.
- Coordinate logistics and scheduling for technicians, ensuring accurate time frames are provided to both customers and field technicians.
- Generate quotes based on customer requirements and project scope.
- Handle escalated customer calls, offering solutions, and lead team meetings to train staff on managing difficult clients with calmness and professionalism.
- Maintain key performance indicators (KPIs) while multitasking to ensure timely, fair service that fosters long-term client relationships.
Education
EMT Certification - Emergency Services
EMTS911
Richardson, TX08-2013
High School Diploma -
Prosper ISD
Prosper, TX05.2006
Skills
- Effective team development
- Inside and B2B sales experience
- Customer relationship development
- Operational logistics coordination
- Proficient in project management
- Staffing and selection
- Office management
- Skilled in utilizing Microsoft Office and CRM tools
- Warehouse Management expertise
- Warranty and vendor oversight
Certification
EMTB911-Paramedic Certification
FAA-Part 107 Pilots License
Timeline
Client Service Manager
Cardinal Community House
12.2024 - 05.2025
Warehouse/Fleet Manager
Blue Haven Pools and Spas
04.2024 - 12.2024
Sales/Designer
Kelley Pools & Outdoor
07 2022 - Current
Client Service Manager
Supplemental Health Care
12 2021 - 07 2022
Designer/Drafter
Hauk Custom Pools
06 2020 - 12 2021
Senior Sales Consultant
Smith Thompson Security
04 2013 - 06 2020
EMT Certification - Emergency Services
EMTS911
High School Diploma -
Prosper ISD
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