Matthew Richards
Biddeford,ME
Summary
Dynamic professional with a proven track record at FedEx: Ground, adept in enhancing operational efficiency and team leadership. Excelled in implementing safety protocols and streamlining processes, significantly boosting productivity. Skilled in equipment management and fostering teamwork, demonstrating a commitment to excellence and a knack for driving continuous improvement.
Personable and reliable individual with positive attitude and strong work ethic. Understanding of warehouse operations and logistics, with skills in inventory management and physical stamina. Dedicated to ensuring efficient and accurate package processing to contribute to overall operational success.
Resourceful Admin able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Logistics professional prepared for role in package handling. Known for reliable performance in sorting, loading, and ensuring accurate delivery of packages. Focuses on team collaboration and adaptability to meet dynamic operational needs. Demonstrates strong organizational skills and effective communication abilities.
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 10 years of experience working in busy warehouse environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Package Handler
FedEx
07.2024 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Route Sales Representative
Yelloh
02.2024 - 07.2024
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Collaborated with customers to identify needs and provided catered solutions
- Maximized sales through effective territory management and strategic route planning.
- Displayed products properly at customer sites and according to company specifications and policies.
- Immediately addressed problems with customers to promote speedy resolution.
- Developed and implemented promotional strategies to boost sales and customer loyalty.
- Expanded client base by consistently seeking out new opportunities for sales growth.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Provided excellent customer service, leading to high levels of customer retention and loyalty.
Operations Coordinator
FedEx:Ground
08.2021 - 02.2024
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Boosted productivity by establishing effective communication channels between departments.
- Streamlined operations by implementing efficient processes and procedures.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Implemented troubleshooting, root cause analysis and issue resolution.
Operations Administrator
FedEx:Ground
10.2016 - 10.2020
- Evaluated current operational practices and suggested improvement strategies.
- Supported Quality Assurance team by handling all administrative tasks.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Increased productivity with organized and effective scheduling, task allocation, and resource management.
- Collaborated with various teams to develop cross-functional solutions for operational challenges.
- Provided answers to customer questions via phone and email, typically within 1 hour.
Package Handler
FedEx:Ground
08.2014 - 10.2016
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Produce Clerk
Market Basket
08.2013 - 08.2014
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
Quartermaster and Chemical Equipment Repairman
Army Reserve
06.2012 - 05.2013
- Updated logs, coordinated documents and wrote detailed reports.
- Established strong vendor relationships, securing favorable contract terms and reliable supply chains.
- Spearheaded the adoption of new technologies for inventory management, streamlining processes, and reducing manual labor requirements.
- Managed cross-functional teams effectively, fostering collaboration between various departments involved in logistic operations.
Education
High School Diploma -
Biddeford High School
Biddeford, ME06-2012
Skills
- Team leadership
- Assessing risks
- Teamwork and loyalty
- First aid proficiency
- Maintaining equipment
- Briefing leadership
- Equipment management
- Training expertise
- Identifying hazards
- Radio communications
- Managing PPE
- Safety protocols
Accomplishments
- FedEx Ground Bravo Sulu Award in recognition of showing loyalty to the Brand through adjusting Schedule to train and improve Hazmat process. As a result, the station had zero Hazmat processing issues and new hires are being trained.
- Collaborated with team of 3 in the development of Outbound Dispatch Schedule document for outbound trailers and Spot Pickups.
- Supervised team of 41 trainees during Military Service.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Hazardous Materials Certification
Languages
English
Timeline
Package Handler
FedEx
07.2024 - Current
Route Sales Representative
Yelloh
02.2024 - 07.2024
Operations Coordinator
FedEx:Ground
08.2021 - 02.2024
Operations Administrator
FedEx:Ground
10.2016 - 10.2020
Package Handler
FedEx:Ground
08.2014 - 10.2016
Produce Clerk
Market Basket
08.2013 - 08.2014
Quartermaster and Chemical Equipment Repairman
Army Reserve
06.2012 - 05.2013
- Hazardous Materials Certification
High School Diploma -
Biddeford High School
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