Matthew Richmond
SIMI VALLEY,CA
Summary
Enthusiastic and driven professional transitioning into the substance use field with a strong commitment to making a positive impact. Equipped with a diverse skill set honed from previous roles, including exceptional communication, problem-solving, and empathetic interpersonal abilities.
Overview
24
24
years of professional experience
1
1
Certification
Work History
System Business Analyst II
NetHealth
Pittsburgh, PA
12.2022 - Current
- Analyzed existing systems and processes to identify areas of improvement.
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
- Assisted in developing training materials for internal staff on new products or services.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
Customer Support Manager
Casamba LLC
Agoura Hills, CA
11.2009 - 03.2021
- Create, document, and update processes to resolve issues and improve processes
- Provide guidance and oversight of staff and reporting on SLAs and other analytics to management
- Prioritize daily activities of the team and QC work on critical and high priority
- Manage the help desk staff and activities associated with the identification, prioritization, and resolution of reported problems
- Act as project manager for small to medium projects around desktop infrastructure (i.e., technology upgrades, new hardware and software deployments)
Data Entry Clerk
Ventura Printing
Oxnard, CA
08.2007 - 11.2009
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Maintained quality levels above prescribed minimums to support team productivity.
Administrative Assistant
Channel Islands University California
Camarillo, CA
02.2007 - 08.2007
- Answered phones with critical questions regarding housing, and transferred as needed
- Created flyers, posters and other documentation for special events using Microsoft word and publisher
- Assisted incoming residents
- Implemented and created daily task sheets for desk staff, while assisting and overseeing their work to ensure quality
Sr. Mail/ File Support, Coordinator
Input 1 LLC
Woodland Hills, CA
01.2001 - 01.2007
- Responsible for the operation, maintenance and training of Pitney Bowes and Eopost mail inserters, mail meters, printers and fax machines
- Responsible for supervision, training and QC of co-workers
- Responsible for the organization, distribution and supervision of Image processing
- Created, designed and implemented document tracking software using Microsoft Office.
Education
Bachelor of Arts - Psychology
California State University Northridge
Northridge, CA06.2024
Associate of Arts - Psychology
Los Angeles Pierce College
Woodland Hills, CA06.2022
Skills
- Substance Use Knowledge
- Rapport and relationship building
- Interpersonal Skills
- Active Listening
- Excellent Communication
- Issue and conflict resolution
- Reliability
- Adaptability
- Professionalism
- Familiar with all MS Office products and Mac
Certification
CADC I - In Progress
Accomplishments
2022 - 2023 - Dean's List of Honor, California State University, Northridge
2021 - President's Honors, Los Angeles Pierce College
2019 - 2021 - Dean's Honor List, Los Angeles Pierce College
Affiliations
2022 / Current - Los Angeles Recovery Connect (LARC) - Secretary, Member of the Board of Directors
References
References Available on Request
Timeline
System Business Analyst II
NetHealth
12.2022 - Current
Customer Support Manager
Casamba LLC
11.2009 - 03.2021
Data Entry Clerk
Ventura Printing
08.2007 - 11.2009
Administrative Assistant
Channel Islands University California
02.2007 - 08.2007
Sr. Mail/ File Support, Coordinator
Input 1 LLC
01.2001 - 01.2007
Bachelor of Arts - Psychology
California State University Northridge
Associate of Arts - Psychology
Los Angeles Pierce College
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