Matthew Ridgway

• Met profitability goals and customer expectations by assisting in management of 50+ employees with $6M operating budget
• Developed structured employee training and development program (14.7% Increase in guest averages y/y)
• Implemented added cost control procedures to improve inventory management(15% cogs reduction)
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations
• Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement

• Handled onboarding and training for new serving staff, answering questions and coaching on specific techniques.
• Supported management with continuous monitoring of server activities and offering feedback on strategies to improve efficiency,
• Trained new servers on food service and safety protocols, conflict mediation skills, and sales strategies.
• Translated new policies for front-line staff and coordinated implementation.
• Prepared for and executed special events and private gatherings for customers

• Collaborated in designing Michelin star quality service program
• Provided leadership to 15+ member service team.
• Awarded 1st Michelin star - 2019
• Awarded 2nd Michelin star - 2021
• Collaborated with other departments to uphold consistent brand standards across all areas of guest interaction

• Managed multiple teams at 3 Venues, 120+ employees with combined operating budget of $9M
• Generated key strategic alignments for future development of people, sales, and profit, while providing operational support to each location to achieve its financial goals
• Developed and launched latest sales channel (Food Delivery) resulting in 21% increase in total sales over 12 months
• Improved Integrated marketing channels, sales promotions, and special weekly events to boost total customer engagement and enhance brand identity.
• Conducted regular audits of operational processes to identify areas for improvement or potential compliance risks.
• Created positive work culture by fostering open communication channels between staff members and management personnel alike.
• Mentored new managers to support their professional growth within company structure.
• Established operational benchmarks for each unit location, driving consistency in service quality and customer satisfaction.

• Responsible for all post acquisition operations and procedure integration for a $2+ million full-service restaurant and bakery with 45 employees including cooks, assistant managers and supervisors.
• Increased annual gross sales average by 8.7% y/y
• Restored location to Profitability after one year with a 6% margin swing (-1.5%) ~ (+5.5%)
• Created procedures to improve employee performance and generate team oriented task proficiency-Improved customer service ratings by 35%.
• Stabilized labor cost at 24%. A 6% reduction from previous year
• Reduced employee turnover by 75%.
• Promoted new business through participation in community events by becoming a board member of the Russian Hill Merchant alliance