Matthew Riemer
Morristown,NJ
Summary
- Program Manager at Wyndham Hotels & Resorts with over two decades of experience in project management, operational readiness, and financial analysis.
- Served as Director of Operational Readiness at a leading global insurance company, driving digital innovation to enhance user experience and operational efficiency.
- Proficient in leading diverse teams across onshore and offshore environments, utilizing both waterfall and agile methodologies to achieve impactful results.
- Recognized for exceptional relationship-building skills and the ability to inspire teams to reach goals while upholding high organizational standards and managing multiple priorities across virtual teams and diverse cultures.
Overview
21
21
years of professional experience
Work History
PROGRAM MANAGER
Wyndham Hotel and Resort
Parsippany, NJ
03.2025 - Current
- Developed and managed project timelines ensuring alignment with $20M Digital Replatform initiative.
- Managed program budgets, focusing on internal cost efficiency and cultivating strategic relationships with diverse vendors.
- Crafted comprehensive strategic plans that aligned program objectives with sub-projects, facilitating the identification and connection of dependencies to support overall project success.
- Collaborated with project stakeholders each day to monitor progress and refine risk management strategies aimed at mitigating project challenges.
DIRECTOR, DIGITAL OPERATIONAL READINESS
MetLife, Inc.
Bridgewater, NJ
12.2021 - 03.2024
- Led team to create digital portal materials, enhancing user engagement and satisfaction.
- Improved portal issue resolution, boosting user experience and operational efficiency.
- Collaborated with leaders to refine digital storytelling, increasing client retention.
- Pioneered innovative account setup procedures with offshore resources, significantly reducing portal access time and enhancing user onboarding.
- Built strategic partnerships to craft digital narratives, driving customer growth and improving retention rates.
- Orchestrated creation of comprehensive Digital Story, leveraging innovative strategies to meet service agreements and ensure seamless portal functionality.
DIRECTOR, DIGITAL PROGRAM MANAGEMENT AND FINANCE
MetLife, Inc.
Bridgewater, NJ
10.2017 - 12.2021
- Led portal rebuild, securing $100M funding, enhancing user experience with measurable results.
- Managed financial analysts, maintaining budgets within 1%, optimizing costs through digital solutions.
- Collaborated with IT and business for strategic reporting and program management.
- Developed executive-level financial strategies, achieving targeted long-term returns.
- Facilitated digital transformation, driving significant ROI and improving service delivery.
SENIOR GOVERNANCE CONSULTANT
MetLife, Inc.
Bridgewater, NJ
06.2012 - 10.2017
- Managed digital transformation for retail and group users, enhancing governance processes.
- Spearheaded digital transformation strategy, merging B2C and B2B platforms into a unified $50M global portal, revolutionizing user experience.
- Promoted new portal to offline customers, increasing digital engagement.
- Led budget-focused improvements, achieving quick wins in digital initiatives.
- Orchestrated cross-functional teams, including PWC and Slalom contractors, to develop and execute comprehensive digital governance framework.
SENIOR BUSINESS CONSULTANT
MetLife, Inc.
Bridgewater, NJ
08.2007 - 06.2012
- Managed internal analysis to shift roles offshore, sourcing 150+ FTEs for process efficiency.
- Developed SOPs and conducted Time & Motion studies across multiple locations for process standardization.
- Collaborated with senior leaders to implement Business Case ROIs, focusing on staffing impacts.
- Partnered with senior leaders and EXL vendor to create and implement Business Case ROIs, focusing on labor arbitrage benefits and process improvements.
- Played key role in establishing Global Offshore Support Center in Noida, India, transforming company's operational landscape and reducing costs.
BUSINESS ANALYST
MetLife, Inc.
Bridgewater, NJ
11.2005 - 08.2007
- Streamlined workflow and re-engineered processes for annuity management, enhancing efficiency.
- Led focus groups to establish best practices, improving agent performance in Columbus and Phoenix.
- Managed compliance projects, achieving measurable improvements in case management procedures.
HR ADMINISTRATOR
Affiliated Computer Services
Little Falls, NJ
03.2005 - 11.2005
- Generated detailed requisition reports for outsourcing, enhancing data accuracy and efficiency.
- Processed unemployment claim information requests, ensuring timely and accurate responses.
- Coordinated new hire processes, improving onboarding efficiency and candidate experience.
- Posted job openings on external sites, increasing applicant pool and visibility.
OPERATIONS ANALYST
Booz Allen Hamilton
Parsippany, NJ
11.2004 - 03.2005
- Developed a comprehensive new hire manual for European employees, enhancing onboarding processes.
- Coordinated schedules for business managers, improving operational efficiency.
- Compiled presentation materials for weekly calls, ensuring clear communication.
- Assisted NY and SF teams, fostering cross-office collaboration.
Education
County College of Morris
Randolph, NJSkills
- Digital Transformation
- Organizational strategy development
- Operational efficiency
- Offshore project coordination
- Financial analysis and budgeting
- Miro board collaboration
- Jira project management
- Waterfall & Agile Methods
- Product Management
- Stakeholder engagement
- Organizational change management
- Supplier relationship management
Accomplishments
- Spearheading a $20M, multi-vendor digital transformation of a decade-old hospitality web and mobile platform.
- Led a global insurers multi year digital portal rebuild, securing $150M funding, enhancing its user experience with measurable results, including merging B2C and B2B platforms into a unified global portal.
Timeline
PROGRAM MANAGER
Wyndham Hotel and Resort
03.2025 - Current
DIRECTOR, DIGITAL OPERATIONAL READINESS
MetLife, Inc.
12.2021 - 03.2024
DIRECTOR, DIGITAL PROGRAM MANAGEMENT AND FINANCE
MetLife, Inc.
10.2017 - 12.2021
SENIOR GOVERNANCE CONSULTANT
MetLife, Inc.
06.2012 - 10.2017
SENIOR BUSINESS CONSULTANT
MetLife, Inc.
08.2007 - 06.2012
BUSINESS ANALYST
MetLife, Inc.
11.2005 - 08.2007
HR ADMINISTRATOR
Affiliated Computer Services
03.2005 - 11.2005
OPERATIONS ANALYST
Booz Allen Hamilton
11.2004 - 03.2005
County College of Morris
COURSES
- PLAN-DO-CHECK-ACT (PDCA)
- SAFE AGILE - PRODUCT MANAGEMENT