Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Riggs

Dowagiac,MI

Summary

Accomplished Store Director at WG & H INC. DBA Harding's Market, adept in vendor relationship development and strategic thinking. Spearheaded initiatives boosting brand presence, achieving targets through KPI analysis, and fostering team collaboration. Excelled in merchandise planning and operational efficiency, enhancing customer loyalty and profitability. Proven track record in leadership and financial reporting, with a focus on maximizing sales and minimizing shrinkage.

Retail professional with expertise in optimizing store performance through strategic planning and team leadership. Proven track record of enhancing customer experiences and driving sales growth. Focused on fostering collaborative work environment and adapting to dynamic retail trends with strong organizational and interpersonal skills.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Store Director

WG & H INC. DBA Harding's Market
01.2012 - Current
  • Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
  • Conducted regular performance evaluations for staff members, identifying areas for growth and development.
  • Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
  • Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
  • Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
  • Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
  • Oversaw staffing and training, safety compliance, inventory control and financial functions.
  • Cultivated strong relationships with vendors, negotiating favorable terms and conditions for the store''s benefit.
  • Managed team of 20-25 cashiers and floor staff.
  • Oversaw store remodels and expansions to enhance the shopping experience for customers while maximizing retail space utilization.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Identified current and future trends that appeal to consumers.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Assistant Store Manager

Mcdonalds
01.2002 - 10.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Education

High School Diploma -

Dowagiac Union High School
Dowagiac
04-2004

Skills

  • Vendor relationship development
  • Accounting and finance reporting
  • Store operations
  • Merchandise planning
  • Finance and accounting
  • Strategic thinker
  • Goals and performance
  • Sales expertise
  • Maximizing profitability
  • Store displays
  • Accurate money handling
  • Recruitment and hiring
  • Operational budgeting

Certification

  • ServSafe Food Handler's Certification
  • First Aid Certification

Timeline

Store Director

WG & H INC. DBA Harding's Market
01.2012 - Current

Assistant Store Manager

Mcdonalds
01.2002 - 10.2024

High School Diploma -

Dowagiac Union High School

Similar Profiles

CREATE PROFILE
Matthew Riggs