Matthew Rios
Fresno,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Barista Trainee
Starbucks
05.2022 - Current
- Quick adaptive and multitasking skills in a fast-paced environment
- Listened carefully to customer requests and ensured they were satisfied with their service
- Maintained regular and consistent attendance and punctuality.
Sales Associate
Walgreens
08.2021 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Customer Service Representative
K&M Camera
06.2020 - 07.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Mira Costa High School
Manhattan Beach, CABachelor of Arts - Humanities
El Camino College
Torrance12.2022
Skills
- Efficient Service
- Multitasking
- Retail Management
- Active Listening
Timeline
Barista Trainee
Starbucks
05.2022 - Current
Sales Associate
Walgreens
08.2021 - 04.2022
Customer Service Representative
K&M Camera
06.2020 - 07.2020
High School Diploma -
Mira Costa High School
Bachelor of Arts - Humanities
El Camino College
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