Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Matthew Rios

Frisco,TX

Summary

I am a hardworking individual who has years of experience in working different industries such as Sales, Mortgage, and Medical. Also am a Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Seeking an opportunity within a company to apply my expertise and intelligence to help accomplish everyday goals.

Overview

9
9
years of professional experience

Work History

Collateral Team Lead

Fairway Independent Mortgage
09.2020 - Current
  • Fostered positive employee relationships through communication, training and development coaching.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Integrated process improvements to increase overall workflow.
  • Kept work flowing smoothly in and out of department by working closely with shipping, warehouse and other personnel to coordinate movements.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional assistance to the team.

Patient Access Representative

AmerisourceBergen
03.2017 - 04.2020
  • Selected to move to Kentucky to manage and train a new team on the insurance verification process. Trained 81 employees
  • Helped patients obtain the necessary services to meet their healthcare needs.
  • Participated in meetings and coordinated patient care requirements with other care providers.
  • Resolved issues that could affect care progression by ensuring the flow of information and solving problems.
  • Answered telephone promptly and politely provided information and assistance.
  • Verified demographics and insurance information to register patients in computer system.

Sales Representative

Nebraska Furniture Mart
The Colony, TX
01.2015 - 08.2017
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Trained and mentored new sales representatives.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Used in-store system to locate inventory and place special orders for customers.

Education

Some College (No Degree) - Science Education

Collin County Community College District
Frisco, TX

High School Diploma -

Hebron High School
Carrollton, TX
06.2010

Skills

  • Production monitoring
  • Issue resolution
  • Team Supervision
  • Experience in leadership
  • Organization
  • Quality control
  • Teamwork and Collaboration
  • Coaching and Mentoring
  • Analytical Thinking
  • Complex Problem-Solving

Accomplishments

  • Promoted to Senior Specialist and Team Lead in less than a year with Fairway due to my ability to learn quickly, problem solve, and leadership skills which achieved a successful collateral processing team that I trained fully.
  • Led team to achieve top quality and production performance, earning recognition from upper management and having other teams be mirrored on what we do as a team.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Collateral Team Lead

Fairway Independent Mortgage
09.2020 - Current

Patient Access Representative

AmerisourceBergen
03.2017 - 04.2020

Sales Representative

Nebraska Furniture Mart
01.2015 - 08.2017

Some College (No Degree) - Science Education

Collin County Community College District

High School Diploma -

Hebron High School
Matthew Rios