Matthew Rios
Frisco,TX
Summary
I am a hardworking individual who has years of experience in working different industries such as Sales, Mortgage, and Medical. Also am a Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Seeking an opportunity within a company to apply my expertise and intelligence to help accomplish everyday goals.
Overview
9
9
years of professional experience
Work History
Collateral Team Lead
Fairway Independent Mortgage
09.2020 - Current
- Fostered positive employee relationships through communication, training and development coaching.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Integrated process improvements to increase overall workflow.
- Kept work flowing smoothly in and out of department by working closely with shipping, warehouse and other personnel to coordinate movements.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional assistance to the team.
Patient Access Representative
AmerisourceBergen
03.2017 - 04.2020
- Selected to move to Kentucky to manage and train a new team on the insurance verification process. Trained 81 employees
- Helped patients obtain the necessary services to meet their healthcare needs.
- Participated in meetings and coordinated patient care requirements with other care providers.
- Resolved issues that could affect care progression by ensuring the flow of information and solving problems.
- Answered telephone promptly and politely provided information and assistance.
- Verified demographics and insurance information to register patients in computer system.
Sales Representative
Nebraska Furniture Mart
The Colony, TX
01.2015 - 08.2017
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Trained and mentored new sales representatives.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used customer insights to develop innovative sales strategies to increase sales.
- Used in-store system to locate inventory and place special orders for customers.
Education
Some College (No Degree) - Science Education
Collin County Community College District
Frisco, TXHigh School Diploma -
Hebron High School
Carrollton, TX06.2010
Skills
- Production monitoring
- Issue resolution
- Team Supervision
- Experience in leadership
- Organization
- Quality control
- Teamwork and Collaboration
- Coaching and Mentoring
- Analytical Thinking
- Complex Problem-Solving
Accomplishments
- Promoted to Senior Specialist and Team Lead in less than a year with Fairway due to my ability to learn quickly, problem solve, and leadership skills which achieved a successful collateral processing team that I trained fully.
- Led team to achieve top quality and production performance, earning recognition from upper management and having other teams be mirrored on what we do as a team.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Collateral Team Lead
Fairway Independent Mortgage
09.2020 - Current
Patient Access Representative
AmerisourceBergen
03.2017 - 04.2020
Sales Representative
Nebraska Furniture Mart
01.2015 - 08.2017
Some College (No Degree) - Science Education
Collin County Community College District
High School Diploma -
Hebron High School