Matthew Ritter
Leander,TX
Summary
Experienced operations manager with proven ability to formulate and implement business plans that have had immediate positive impact on the business. Core Qualifications Change Management Policy and Program Development Human Resources Goal Setting Problem Solving Staff Training and Development Sales and Marketing Proficient at Several Computer Programs Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
30
30
years of professional experience
Work History
Executive Director
Laketown Village Assisted Living And Memory Care
09.2019 - 03.2021
- Working for Pegasus in turn around roll
- Started as main location in Kenner and in 4 months we were able to increase census by 12% and improved NOI from missing goal by over 30k to hitting goal by plus 20k per month
- Led team to successful licensing audit
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
General Manager
Plasma Center Operations
05.1996 - 09.2010
- Biomat/ZLB/IBR/Aventis (same company changed ownership several times)
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
District Manager
Care Access
06.2022 - Current
- Responsible for the operations of clinical research facilities in Southern portion of the US.
- Supervised 15 locations to enforce high-quality standards of operation.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Executive Director
Pecan Ridge Memory Care
04.2021 - 06.2022
- Assembled team of professionals to replace department heads
- Hired caregivers and med techs to strengthen care
- Led team through multiple successful state audits
- Increased occupancy from 35% to 85%
- Completely remade team from department heads through care staff
- Got community off agency
- Managed through large capex project
- Doubled revenue
- NOI now positive as opposed to missing every month
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Senior Lifestyle, Executive Director
The Pavilion at Great Hills Assisted Living and Memory Care
10.2016 - 09.2019
- Oversee a team of over 100 professionals, responsible for aspects of census, costs, care and and compliance in an assisted living and memory care community
- Community was significantly challenged in all areas (cost, compliance and census)
- I have led a team that has successfully completed several state audits, showed significant improvement in NOI (meeting and exceeding goals) and grown census by 18%
- Responsible for training new Directors in other communities.
Executive Director/ Sales and Marketing Director
Oakwood Assisted Living and Memory Care
10.2016 - 10.2017
- Oversee team of 50 professionals, responsible for all aspects of care and compliance in Assisted Living and memory care
- In short time our team has successfully undergone two state surveys in a community that has been historically compliance challenged, we have implemented training programs to ensure continued compliance, we have implemented cost saving measures that have decreased controllable expenses to below budget levels and we have built census through increased outreach efforts and utilization of Bild system.
Manager
Cottonwood Estates
06.2014 - 10.2016
- Manage all aspects of a retirement community including resident satisfaction, sales and marketing and human resources, managing NOI, apartment turns and mentoring incoming managers
- Increased occupancy from low 78% to current level of 93
Manager
Fox Run Estates
12.2013 - 06.2014
- Manage all aspects of retirement community including sales and marketing, human resources and resident care
- Part of a team that increased occupancy from 82% to 95%
- Part of team that oversaw a major remodel
- Provided Quality care for 122 residents.
Manager
Walnut Grove Retirement Community
11.2012 - 12.2013
- Manage team of 50 professionals
- Partnered successfully with sales and marketing to improve occupancy from a stagnant 70% to 95% (7 year high)
- Reduced and controlled expenses by consistently coming in under budget while increasing occupancy
- Implemented new activities programs to increase resident satisfaction
- Oversaw and participated in maintenance activities, resident enrichment, housekeeping, food services and sales and marketing
- Human Resource Management
- Provide quality care for 140 residents.
Manager
Devonshire Estates
07.2010 - 11.2012
- Manage team of 40 professionals
- Partnered successfully with sales and marketing to improve occupancy from a previous high of 84% to current level of 99%
- Reduced and controlled expenses by consistently coming in under budget while increasing occupancy
- Implemented new activities programs to increase resident satisfaction
- Oversaw and participated in maintenance activities, resident enrichment, housekeeping, food services and sales and marketing
- Provide quality care for 141 residents.
Director
Assisted Living, Potter House
08.2010 - 07.2011
- Managed team of 13 professionals
- Partnered successfully with sales and marketing and local resources to increase occupancy
- Hired and trained staff
- Trained, coached and mentored staff to ensure smooth adoption of new program
- Oversaw and participated all aspects of an assisted living facility including sales and marketing, maintenance, housekeeping, resident enrichment, human resources and budgeting.
Manager
Apartment Management, Southern Meadows
01.2007 - 08.2008
- Managed several properties including a 50 unit apartment complex, a body shop, and several single family homes throughout the Des Moines area
- Duties included sales and marketing, maintenance, financial management, evictions and security
- Increased paying population of apartment by 35% in one year
- Completely remodeled 70% of the apartments in complex.
Manager
Aventis/IBR/ZLB Plasma Services
05.1996 - 01.2007
- Various
- Managed plasma centers in various locations
- Employed as a "troubleshooter" guy
- I would manage centers for anywhere from two months to three years depending on the situation
- Managed cost, collections, compliance, maintenance, human resources, payroll and marketing
- Managed teams that increased collections by an average of 17% while consistently coming in below budget
- Managed team of 50-75 professionals at a given location.
Resident Director
Bethany Home
03.1993 - 08.1996
- Managed a home for behaviorally disordered children
- Increased Medicaid billing from a high of 50% of billable hours to 95% of billable hours
- Rewrote behavioral management program to enable staff and management to regain control of facility
- Delivered weekly, in person, report to board of directors updating progress.
Education
Graduate - Psychology
University of Nebraska at Omaha
BA Psychology - TALA
University of Northern Iowa, State of Texas
State of Texas AL administrators certification. - undefined
Skills
- Public Speaking
- Client Service
- Policy and Procedure Adherence
- Training Methods
- Business Planning
- Team Bonding
- Coaching and Counseling
- Senior Living Management
- Raising Capital
- Articulate Communication
- Budgeting and Financial Management
- Program Leadership
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30-100 staff members.
Timeline
District Manager
Care Access
06.2022 - Current
Executive Director
Pecan Ridge Memory Care
04.2021 - 06.2022
Executive Director
Laketown Village Assisted Living And Memory Care
09.2019 - 03.2021
Senior Lifestyle, Executive Director
The Pavilion at Great Hills Assisted Living and Memory Care
10.2016 - 09.2019
Executive Director/ Sales and Marketing Director
Oakwood Assisted Living and Memory Care
10.2016 - 10.2017
Manager
Cottonwood Estates
06.2014 - 10.2016
Manager
Fox Run Estates
12.2013 - 06.2014
Manager
Walnut Grove Retirement Community
11.2012 - 12.2013
Director
Assisted Living, Potter House
08.2010 - 07.2011
Manager
Devonshire Estates
07.2010 - 11.2012
Manager
Apartment Management, Southern Meadows
01.2007 - 08.2008
General Manager
Plasma Center Operations
05.1996 - 09.2010
Manager
Aventis/IBR/ZLB Plasma Services
05.1996 - 01.2007
Resident Director
Bethany Home
03.1993 - 08.1996
Graduate - Psychology
University of Nebraska at Omaha
BA Psychology - TALA
University of Northern Iowa, State of Texas
State of Texas AL administrators certification. - undefined
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