Summary
Overview
Work History
Education
Skills
Interests
Affiliations
Timeline
Generic

MATTHEW RIVELL

Sales Associate
West Deptford, NJ,NJ

Summary

Disciplined and driven professional with over 7 years of experience in sales and hospitality, skilled in communication, conflict resolution, and working effectively under pressure. Known for maintaining composure in high-stress environments, building strong rapport with diverse individuals, and contributing to team success through leadership and adaptability. Brings a strong work ethic, sound judgment, and a calm, people-first approach to any role involving public interaction, safety, and responsibility.

Overview

6
6
years of professional experience
1
1
Language

Work History

Sales Associate

NRG Energy (3rd Party)
10.2024 - Current
  • Engaged daily with the public in high-traffic retail environments to explain and enroll customers in residential energy programs
  • Built quick rapport with diverse individuals under time constraints, requiring strong communication, active listening, and persuasion
  • Maintained professionalism and patience while handling rejection, objections, and occasional confrontational behavior
  • Demonstrated integrity in a competitive, commission-based role by prioritizing honesty, compliance, and customer trust
  • Operated independently across multiple retail locations, consistently meeting performance targets with minimal supervision
  • Represented NRG with a customer-first mindset, combining product knowledge with respectful, ethical sales practices

Server

LUCCA Restaurant & Lounge
01.2022 - 09.2024
  • Maintained professionalism and integrity in a high-pressure fine dining environment with demanding clientele
  • Delivered precise tableside service, while upholding strict hospitality standards
  • Supported and trained new staff to ensure smooth service flow and reinforce a respectful, team-oriented atmosphere
  • Remained calm, focused, and solutions-driven during peak hours and high-stress situations
  • Balanced attentive guest service with efficient time management in a fast-paced, detail-critical setting
  • Modeled respectful communication and composure, even under pressure, to maintain a polished and controlled dining environment

Barback/Floor Support

Sin City Cabaret
11.2019 - 04.2022
  • Maintained a safe and professional environment in a high-pressure nightlife setting
  • Frequently de-escalated tense situations with discretion and composure to prevent conflicts from escalating
  • Collaborated with security and management to enforce house rules and ensure guest and staff safety
  • Demonstrated strong situational awareness and quick decision-making during fast-paced shifts
  • Provided responsive support to guests and team, staying alert to potential disruptions
  • Balanced customer service with firm boundary-setting in a challenging, high-traffic environment

Education

Associate's degree - Communications

Rowan College of South Jersey
Sewell, NJ
06-2021

Skills

  • Teamwork
  • Communication
  • Multitasking
  • Adaptability
  • Leadership
  • Problem Solving
  • Situational Awareness
  • Customer Service & Public Interaction

Interests

Outdoor Activities (Hiking, Camping, Trail Running), Working with My Hands (DIY Projects, Basic Repairs)

Affiliations

Youth Baseball Coach — Assistant Coach
Coached and mentored a youth baseball team, focusing on batting techniques and fielding fundamentals. Developed teamwork, discipline, and sportsmanship skills while fostering a positive and encouraging environment (2022)

Timeline

Sales Associate

NRG Energy (3rd Party)
10.2024 - Current

Server

LUCCA Restaurant & Lounge
01.2022 - 09.2024

Barback/Floor Support

Sin City Cabaret
11.2019 - 04.2022

Associate's degree - Communications

Rowan College of South Jersey

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