Matthew R. Michalak, PGA

PGA golf professional skilled in managing club operations, enhancing guest experiences, and driving membership growth. Strong focus on team collaboration and achieving results, ensuring adaptability to changing needs. Expertise in operational planning, department coordination, and overall customer service. Known for leadership, reliability, and effective communication.

• Manager of a golf operation that eclipsed 60,000+ rounds across two golf courses for the first time in facility history (2024)
• Manager of the Month (06/01/19)
• Grew merchandise sales by over $10,000 in 2019 from the previous year (golf shop size
• Increased rounds in each of the five seasons at Stoatin Brae Golf Club
• Increased net revenues by over $500,000 from 2019-2021 at my facility

• Arcadia Bluffs Golf Club, Bluffs Course, Arcadia, MI, Head Golf Professional-Bluffs Course, 02/01/23, 12/01/24, Directly managed and scheduled a staff of 50+ for all guest service roles at a Golf Digest Top 100 golf course., Managed the day to day operations of a 36,000+ round/year facility., Train guest service and golf shop staff in all facets of the course' operation., Track daily sales and merchandising revenue using Resort Suite and Yellow Dog software's., Monitor pace of play and golfer on course habits using Visage software., Submit bi-weekly payroll reports for over 40 guest service employees using Paylocity software., Assist retail manager and other golf shop staff in the stocking and upkeep of a golf shop that represents $2,000,000+ in merchandise revenue per year., Set up/Score group outings at the course for groups of 12 or more players using Golf Genius software., Develop golf shop and guest services policies and procedures for the operation, and enforce that they are upheld each and every day.
• Gull Lake View Resort, Stoatin Brae Course, Augusta, MI, Head Golf Professional, 05/01/17, 12/01/22, Responsible for leading a golf staff of 25 people at a GOLFWEEK Magazine Top 100 golf course to deliver an unparalleled experience to guests., Train staff in sales, policies, procedures, and day-to-day operations (most staff have never worked in golf industry)., Track sales and guest play utilizing Total E software (TEG)., Run and conduct 15 club tournaments and outings per year., Responsible for budget management, staffing, and overall profitability of a 1.5 million dollar operation., Serving as a direct supervisor to both on-course hospitality staff and clubhouse bar staff., Accountable for approximately $500,000 in revenues generated in off-season golf package sales., Conducted a series of clinics for beginning golfers, as well as female players each golf season, as well as taught over 40 individual lessons in each season.

• PGA of America