Matthew Roark
Jarrell,Texas
Summary
Experienced and results-oriented inside sales representative with a proven track record of successfully selling high-quality products and services to a diverse range of customers. Motivated by a passion for exceeding sales targets and delivering exceptional customer satisfaction. Driven to achieve even greater levels of success. Strong ability to identify and capitalize on new market opportunities. Consistently expands the account base and penetrates untapped markets.
Overview
30
30
years of professional experience
Work History
Inside Sales
Sunstate Equipment Co.
2023.01 - Current
- Established a reputation as a knowledgeable and resourceful inside sales representative, resulting in increased client trust and loyalty.
- Increased sales revenue by implementing strategic inside sales initiatives and building strong customer relationships.
- Increased sales revenue by implementing effective inside sales strategies and techniques.
- Contributed to overall team success by sharing insights, best practices, and lessons learned from individual experiences with marketing inside sales.
- Increased sales revenue by developing and implementing effective inside sales strategies.
- Participated in ongoing training sessions to stay current on industry trends and best practices in marketing inside sales techniques.
Warehouse Manager
Texas Electric Cooperative Manufacturing & Distribution
2018.01 - 2023.01
- Analyze shipment logs, Review timeliness of scheduled deliveries, Manage Inventory (300-400 Million Dollars in Inventory per Year), Order new supplies in a timely manner, Constantly work to improve processes, Make suggestions for productivity improvements, Optimize employee workflow, Determine and track most important warehouse KPIs, Ensure that facility equipment is properly maintained, Communicate and collaborate with other team members, Train, guide and evaluate warehouse workers, Forklift Operation Certification and Training, Analyze data and provide insights from data, Critical thinker and critical thinking skills, Collaborator, Time Management, Communicate effectively with coworkers and employees, Communicate with customers by phone, email, or fax to receive orders for products, Resolve customer order problems and complaints promptly, Strong personal, organizational and execution skills with customers/companies, Track and account for all incoming and outgoing products, Ensure that shipment materials match packing lists before dispatching orders, Ensure proper transport, packaging, and placement of products, Motivate and lead staff to effectively conduct given tasks, Plan, schedule and administer training, Hire, Schedule, Counsel and Terminate Staff
Operations/Inside/Counter Sales/Warehouse/Safety Inspections
Crawford Electric Supply
2013.01 - 2018.01
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at th workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Facilitated regular team meetings that fostered open communication, encouraged constructive feedback, and provided opportunities for discussing new ideas and solutions for operational challenges.
- Closely monitored department performance metrics.
Inside Sales/Counter Sales/Warehouse Manager
Wholesale Electrical Supply
2010.01 - 2013.01
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Managed approximately 60-80 incoming calls and emails per day from customers.
Owner/Operator
Lone Star Hardwood Floors
1995.01 - 2010.01
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Assessed income and expenses and adapted plans to improve profit levels.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reported issues to higher management with great detail.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Skills
- Inside sales
- Confident Salesmanship
- Sales and Use Taxes
- Extended service plan sales
Summaryofstrengths
Sales/Operations/Warehouse/Management/Supervisor
Customer Service
Strong people skills
Highly effective influential and motivational skills
Ability to understand, learns, and adapt to different environments.
Purchasing/Inventory Control
Extremely driven to succeed.
Safety Training Certified
References
- Kellie Smith, 936-676-9306, Kellie_smith@grovetonisd.net, Former Manager of Wholesale Electric, Lufkin, TX
- Rita Inman, 936-240-8827, rita.inman@hhsc.state.tx.us, Friend, Austin, TX
Timeline
Inside Sales
Sunstate Equipment Co.
2023.01 - Current
Warehouse Manager
Texas Electric Cooperative Manufacturing & Distribution
2018.01 - 2023.01
Operations/Inside/Counter Sales/Warehouse/Safety Inspections
Crawford Electric Supply
2013.01 - 2018.01
Inside Sales/Counter Sales/Warehouse Manager
Wholesale Electrical Supply
2010.01 - 2013.01
Owner/Operator
Lone Star Hardwood Floors
1995.01 - 2010.01
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