Matthew Robertson

Work History

GPM Investments

Bloomington

07.2023 - 04.2025

Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Implemented campaigns and promotions to help with developing goods and services.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Maintained accurate records of employee performance reviews.
Monitored employee performance and identified performance gaps for corrective action.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Managed inventory tracking and physical inventory counts to minimize loss.
Trained and mentored associates to teach daily tasks and procedures.
Prepared staff work schedules and assigned team members to specific duties.
Monitored inventory levels and placed orders to restock shelves.
Preserved product quality by maintaining stockrooms and disposing of damaged items.
Updated and maintained store signage and displays.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Conducted daily store operations, including opening and closing procedures and cash handling.

Arctic Glacier Premium Ice

Indianapolis

06.2020 - 05.2022

Tracked goods to verify delivery timetables and effectively route to final destinations.
Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
Monitored warehouse operations, ensuring that all safety protocols were adhered to.
Collaborated with customers to resolve any disputes or complaints related to order fulfillment or returns processing.
Prepared shipping documents such as bill of lading, invoices and packing slips.
Evaluated existing distribution processes and identified opportunities for streamlining operations.
Directed investigations to verify and resolve customer or shipper complaints.
Supervised the loading and unloading of trucks according to established safety guidelines.
Resolved customer complaints related to product quality or delivery times.
Monitored inventory levels of products and materials in warehouses to keep needed goods on hand.
Monitored inventory control to align ordering processes with demand plans.
Consistently met company and department objectives within budget and time constraints.
Handled departmental scheduling to maintain proper staffing for shifts.