Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Robinson

New Orleans,LA

Summary

Proven leader and master stylist with a track record of enhancing client retention by over 30% at Topics Salon. Skilled in creative hair styling and maintaining impeccable cleanliness, I excel in fostering team unity and delivering exceptional customer service. My engaging personality and strong multitasking abilities ensure client satisfaction and salon success.

Overview

11
11
years of professional experience

Work History

Bartender

Mister Mao
04.2024 - 08.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Bartender

Maguire's Family and Friends
03.2020 - 07.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

General Manager

Zocalo Restaurant
02.2023 - 07.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Assistant Manager

Basin Seafood & Spirits
10.2022 - 02.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Master Stylist

Topics Salon
11.2013 - 07.2021
  • Cultivated an inclusive salon atmosphere by providing a welcoming environment for clients of all backgrounds and hair types.
  • Earned recognition as a top stylist within the salon due to dedication toward ongoing education and mastery of new techniques.
  • Boosted client retention rate by consistently exceeding expectations in terms of skill, creativity, and attention to detail.
  • Contributed to overall salon success by actively participating in promotional events, social media campaigns, and community outreach efforts.
  • Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
  • Implemented effective time management strategies to reduce wait times for clients while maintaining quality service.
  • Colored and treated hair using modern technology.
  • Established positive working relationships with peers and management through clear communication and teamwork initiatives.
  • Ensured a clean, organized workspace that adheres strictly to safety standards set forth by state licensing boards.
  • Streamlined booking process through efficient scheduling, leading to increased appointment capacity without sacrificing client experience.
  • Shampooed, cut, and colored hair using appropriate hair care and styling products to enhance individual scalp conditions and hair textures.
  • Maintained a loyal clientele through consistent delivery of exceptional customer service and high-quality results.

Education

Associate Of Applied Science - Cosmetology

Paul Mitchell The School
Hoover, AL
06.2011

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and Tolerance
  • Outgoing Personality
  • Engaging personality
  • Cleanliness and hygiene

Timeline

Bartender

Mister Mao
04.2024 - 08.2024

General Manager

Zocalo Restaurant
02.2023 - 07.2023

Assistant Manager

Basin Seafood & Spirits
10.2022 - 02.2023

Bartender

Maguire's Family and Friends
03.2020 - 07.2020

Master Stylist

Topics Salon
11.2013 - 07.2021

Associate Of Applied Science - Cosmetology

Paul Mitchell The School

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