Matthew Robinson
Columbia,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
13
13
years of professional experience
Work History
TB Controls Technician
Johnson Controls Inc
07.2023 - Current
- Conducts extensive self-study (reading, research and practice) to improve and maintain technical proficiency in company's product lines.
- Develop and test software programs to operate the system.
- Loading and commissioning of all system and network-level controllers.
- Collecting data from field devices.
- Complete system functionality and troubleshoots problems with subcontractors and other trades to ensure proper operation.
Department Manager
Floor and Décor
08.2022 - 06.2023
- Strategically merchandise and utilize the company guidelines to outline merchandising practices.
- Utilize computer and point-of-sale systems to maintain accurate inventory, cycle counts, and profit-and-loss management, including shipping and receiving of inventory.
- Monitor, maintain, and follow company policies; support company expectations and systems.
ASM
LL Flooring
03.2019 - 08.2022
- Responsible for the daily warehouse/stockroom/receiving and sales support activities and for driving sales and assisting customers on the retail sales floor as required.
- Also responsible for achieving or exceeding all operational standards and sales and profit goals on a daily, monthly and annual basis while adhering to all company policies, procedures, governmental regulations and customer service expectations.
Assistant Store Manager
T-Mobile
09.2015 - 02.2019
- Provide up-to-date knowledge of plans, promotions, phones and tablets.
- Identify and solve problems with customers’ accounts or troubleshoot technical issues.
- Specialization in providing quality customer service.
CCSAII
Blue Cross Blue Shield, PGBA, LLC
11.2012 - 08.2015
- Provides prompt, accurate, thorough and courteous responses to all customer inquiries.
- Inquiries may be non-routine and require deviation from standard screens, scripts and procedures.
- Performs research as needed to resolve inquiries.
- Also, possess a ADT government Security Clearance.
Education
Associate of Science - Networking
Midlands Technical College
Columbia, SC05-2024
S.C. High School Diploma -
Darlington High School
Darlington, SCSkills
- System troubleshooting
- Software development
- Data collection
- Network configuration
- Controller commissioning
- Customer relationship management
- Building automation systems
- Network analysis
Business Competencies
- Learns and comprehends new systems and methods quickly and demonstrates the ability to communicate clearly, orally and in writing, and understands solutions for problems.
- Demonstrates effective teamwork skills in a business environment.
- Sets high goals and professional achievements, and committed to producing results above and beyond what is expected.
- Ability to work well independently and as a member of a team, and effective in promoting a positive, productive work environment.
Timeline
TB Controls Technician
Johnson Controls Inc
07.2023 - Current
Department Manager
Floor and Décor
08.2022 - 06.2023
ASM
LL Flooring
03.2019 - 08.2022
Assistant Store Manager
T-Mobile
09.2015 - 02.2019
CCSAII
Blue Cross Blue Shield, PGBA, LLC
11.2012 - 08.2015
Associate of Science - Networking
Midlands Technical College
S.C. High School Diploma -
Darlington High School
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