Matthew Robinson
Derry,NH
Summary
Results-driven Operations Manager with a BA in Business Administration and expertise in scheduling, office administration, POS systems, communication, problem-solving, inventory management, team leadership, customer service, and retail analytics. Demonstrated success in driving operational excellence. Seeking a challenging opportunity as an E-Commerce Associate Team Leader to maximize my skills and contribute to the growth of the organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Supervisor
Whole Foods Market
Bedford NEW Hampshire
02.2025 - Current
- Oversee daily operations to ensure efficiency and customer satisfaction.
- Lead and mentor a team of staff members.
- Implement strategies to improve operational processes.
- Supervised front-end operations and cash handling.
Operations Manager
CVS
06.2021 - 02.2025
- Oversee daily operations to ensure efficiency and customer satisfaction.
- Lead and mentor a team of staff members.
- Implement strategies to improve operational processes.
- Monitor performance and implement corrective actions.
Shift Supervisor
CVS
12.2020 - 06.2021
- Supervised daily store operations and staff.
- Ensured customer satisfaction and resolved any issues.
- Managed inventory and replenished stock.
Customer Service Associate
AccuStar Labs
03.2016 - 12.2020
- Provided excellent customer service and support.
- Assisted in processing orders and managing client inquiries.
Front End Supervisor
Roche Brothers Inc
09.2010 - 06.2018
- Supervised front-end operations and cash handling.
- Trained and coached new employees.
Education
BA - Business Administration And Management
Fairfield University
Fairfield, CT05.2015
Skills
- Team Leadership
- Customer Service
- Inventory Management
- Retail Analysis
- Team building
- Sales proficiency
- Positive attitude
- Teamwork
- Customer service
Accomplishments
Green Mission Ambassador
Culture Champion
Certification
Microcredentail in Retail Management Fundamentals
Timeline
Customer Supervisor
Whole Foods Market
02.2025 - Current
Operations Manager
CVS
06.2021 - 02.2025
Shift Supervisor
CVS
12.2020 - 06.2021
Customer Service Associate
AccuStar Labs
03.2016 - 12.2020
Front End Supervisor
Roche Brothers Inc
09.2010 - 06.2018
BA - Business Administration And Management
Fairfield University