Matthew Robles
Bloomfield,NJ
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
7
7
years of professional experience
Work History
Roadside Technician
Pop a lock of northern new jersey
Bloomingdale , NJ
02.2024 - Current
- Performed on-site diagnostics to identify and resolve customer vehicle issues.
- Inspected vehicles for potential hazards prior to providing roadside assistance services.
- Dispatched tow trucks as needed based on customer requests or job requirements.
- Stayed up-to-date on current industry trends related to roadside assistance services.
- Attended ongoing training sessions related to new products or technologies that may be utilized in providing roadside assistance services.
- Assisted customers with jump starts, tire changes, lockouts, fuel delivery, and other roadside assistance services.
- Followed established protocols when handling hazardous materials associated with automotive repair and maintenance activities.
- Advised customers on proper care of their vehicles in order to prevent future breakdowns or malfunctions.
- Maintained a safe work environment by adhering to all safety regulations and procedures.
- Provided excellent customer service to ensure customer satisfaction.
- Kept an organized inventory of supplies including but not limited to jumper cables, tires, fluids.
- Communicated effectively with customers regarding repair estimates, options available, and estimated completion times for repairs and services rendered.
- Ensured that all required paperwork was filled out completely and accurately when assisting customers with their vehicle problems.
- Provided excellent customer service by responding promptly to requests for assistance.
- Responded to emergency calls in a timely manner and provided appropriate solutions for the customer's needs.
- Assisted customers via phone with troubleshooting minor vehicle issues.
- Provided accurate ETA updates to customers waiting for service.
- Utilized GPS tracking systems to optimize service provider dispatch.
- Coordinated timely dispatch of roadside assistance services to stranded motorists.
Pizza Delivery Driver
Zizia Pizzeria
Bloomfield , NJ
03.2022 - 02.2024
- Delivered pizza to customers in a timely manner while adhering to traffic laws.
- Loaded delivery vehicle with orders and ensured accuracy of order items.
- Verified accuracy of orders prior to leaving for deliveries utilizing checklist procedure.
- Maintained cleanliness of restaurant dining area, kitchen, and delivery vehicle.
- Performed daily vehicle inspections prior to leaving for deliveries.
- Greeted customers upon arrival, took orders and provided product knowledge.
- Assisted customers with questions or complaints regarding their orders.
- Stocked shelves with fresh ingredients needed for pizza making process.
- Answered phone calls from customers placing takeout orders.
- Adhered to company policies and procedures as outlined in employee handbook.
- Maintained accurate records of deliveries made throughout shift on log sheet.
- Provided courteous customer service by addressing customer concerns promptly and professionally.
- Recorded weekly hours and mileage for accurate payment.
- Carried food in insulated bags to maintain hot or cold temperature.
- Collected tips from customers through hands-free electronic methods.
- Maintained clean traffic record and kept vehicle clean and in top operating condition.
- Communicated with restaurant staff to coordinate deliveries and obtain destination address.
- Navigated urban and rural delivery routes and delivered food items at or before quoted times.
- Helped recruit and train new team members.
- Documented time of delivery to record completion of order.
- Communicated with patrons and built lasting and loyal business relationships with repeat delivery customers.
- Analyzed customer address to determine best route for timely delivery.
- Maintained vehicle according to company and state safety requirements.
- Delivered fresh food to customers across local area.
- Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
- Reported any accidents or incidents immediately to management, complying with company policies and legal requirements.
- Conducted thorough inspections of delivery vehicle before and after shifts to ensure operational safety and reliability.
- Handled cash and electronic payments securely, providing accurate change and processing transactions via mobile devices.
- Engaged in basic vehicle maintenance tasks, such as cleaning, refueling, and minor repairs, to ensure continuous operation.
- Utilized GPS and map applications efficiently to determine optimal routes, reducing delivery times and improving customer satisfaction.
- Utilized customer feedback to continuously improve delivery practices, focusing on areas of punctuality, food quality, and customer interaction.
- Communicated effectively with restaurant staff to verify order accuracy, quantity, and special customer requests before dispatch.
- Managed a high volume of deliveries during peak hours, effectively prioritizing and organizing orders to meet demanding schedules.
- Assisted with order packing and verification at the restaurant, ensuring that all items met the established quality standards.
- Presented customers with bills and receipts to collect payment for delivered food.
- Observed strict food safety and handling procedures during transport to maintain the quality and integrity of meals.
- Offered customers information about restaurant menu items or special promotions.
- Collaborated with other delivery drivers and restaurant staff, sharing best practices to improve overall efficiency and service quality.
- Maintained positive relationships with customers to promote further business opportunities.
- Actively contributed to team meetings and feedback sessions, offering suggestions to enhance delivery service and operational efficiency.
- Navigated local streets and highways with ease using GPS system.
- Fostered positive relationships with regular customers, contributing to increased loyalty and repeat business.
- Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
- Adapted quickly to changing traffic conditions and route closures, demonstrating problem-solving skills to maintain timely deliveries.
- Ensured timely delivery of food orders to various customer locations, maintaining strict adherence to delivery schedules.
- Followed all vehicular laws and regulations, ensuring safe and legal operation of the delivery vehicle at all times.
- Implemented energy-efficient driving techniques to minimize fuel consumption and reduce environmental impact.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Contacted customers prior to delivery to coordinate delivery times.
- Collected money, provided change and recorded transactions on receipts.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
- Kept accurate logs of all deliveries and trips.
- Continuously surpassed sales goals, optimizing profitability, and performance of assigned territory.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Recorded deliveries and daily sales transactions.
- Refilled vending machines and removed outdated food products.
Prep Cook
Grand & Essex
Bergenfield , NJ
02.2018 - 06.2021
- Inspected finished dishes for quality assurance purposes.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Stocked kitchen with necessary supplies, including food items and utensils.
- Monitored inventory levels of all kitchen items and placed orders when needed.
- Measured ingredients accurately using measuring cups and spoons.
- Communicated effectively with fellow staff members regarding meal preparations.
- Maintained records of daily food usage in accordance with health regulations.
- Discarded spoiled food items immediately following established procedures.
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Adhered strictly to safety regulations while handling sharp knives or operating machinery.
- Kept the kitchen area clean at all times during shifts.
- Cooked meats, fish, poultry or other foods using various methods such as baking, frying or grilling.
- Assisted in serving meals to customers as needed.
- Organized walk-in coolers and freezers according to established guidelines.
- Followed recipes to prepare meals according to customer specifications.
- Heated sauces, soups and gravies according to specified methods.
- Ensured that all dishes were prepared correctly by tasting them before serving.
- Seasoned cooked dishes properly before serving them.
- Operated grills, ovens and other kitchen equipment as required for meal preparation.
- Checked freshness of food and ingredients prior to use.
- Maintained an accurate inventory of supplies needed for daily operations.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Sliced meats to prepare for cooking and assembly of menu items.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Dressed, seasoned and garnished appetizers and salads to prepare for food service.
- Operated grills and steamers to prepare vegetables, potatoes, rice and meats.
- Measured and weighed food items to comply with portion requirements.
- Modified standard recipes to address customer requests for substitutions or allergen concerns.
- Monitored freshness of food products to help reduce spoilage.
- Grilled and deep fried various foods from meats to potatoes.
- Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces, and taking out trash.
- Utilized excellent knife skills to chop and slice vegetables and carve and grind meats and cheeses.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Received and stored food and supplies.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Made meals in accordance with company standards and requirements.
- Executed proper techniques when preparing menu item ingredients.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Monitored temperatures of prepared food and cold-storage areas.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Set up work stations prior to opening to minimize prep time.
- Checked completed orders for correct quantity and quality.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Checked quality of food products to meet high standards.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
Education
High School Diploma -
Memorial Senior High School
Elmwood Park, NJ06-2015
Skills
- Vehicle Inspection
- Emergency Management
- Technical knowledge
- Stress Tolerance
- Route planning expertise
- Geographical knowledge
- Tire changing
- Emergency Repairs
- Mechanical Troubleshooting
- Customer Relations
- Valid Driver's License
- Clean Driving Record
- Professional Demeanor
- Willing to Learn
- Scheduled Maintenance
- Safe Chemical Handling
- Problem-solving aptitude
- Adaptability and Flexibility
- Interpersonal Communication
- Visual Inspection
- Multitasking
- Physical Stamina
- Maintenance and repairs
- Heavy Equipment Operation
- Electrical understanding
- Customer Service
- Time Management
- Grease and Lubricant Application
- Safety Monitoring
- Vehicle Safety and Maintenance
- Installing equipment
- Spanish Fluency
- Attention to Detail
- Analytical Skills
- Diagnostics and troubleshooting
- Emissions Controls
- Task Prioritization
Languages
Spanish
Professional
Timeline
Roadside Technician
Pop a lock of northern new jersey
02.2024 - Current
Pizza Delivery Driver
Zizia Pizzeria
03.2022 - 02.2024
Prep Cook
Grand & Essex
02.2018 - 06.2021
High School Diploma -
Memorial Senior High School
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