Matthew Rodrigues
Daytona Beach,FL
Summary
Detail-oriented professional with strong communication skills and a proven ability to thrive in fast-paced environments. Experienced in customer service, teamwork, and problem-solving, ensuring positive experiences and efficient operations.
Overview
10
10
years of professional experience
Work History
Bar Back. Opening Day and Closing Night
Twin Peaks Restaurants
Daytona Beach, FL
06.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Merchandiser
Sam's Club
Daytona Beach, FL
08.2022 - 06.2023
- Managed product displays to enhance visual appeal and drive customer engagement.
- Analyzed sales data to optimize inventory levels and product placement.
- Collaborated with team members to execute promotional events and improve customer experience.
- Trained new staff on merchandising standards and operational procedures.
- Developed and implemented strategies for efficient stock management and replenishment processes.
- Led initiatives to streamline workflows, reducing restocking time and enhancing productivity.
- Fostered relationships with vendors to negotiate pricing and secure optimal product selections.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Negotiated with suppliers for timely and cost-efficient product deliveries, maintaining inventory flow.
- Enhanced customer shopping experience with meticulous attention to product placement and accessibility.
- Engaged with customers to gather feedback on product selection and store layout, incorporating insights into merchandising decisions.
- Improved product visibility by strategically organizing merchandise on showroom floors.
- Fostered collaborative team environment, leading to more efficient merchandise handling and display setup.
- Increased customer engagement by providing knowledgeable product recommendations.
- Proposed new ideas and concepts to enhance merchandise displays.
- Presented store update suggestions and layouts to management and stakeholders.
Server, Host, .food Expo
Olive Garden Restaurant
Stoughton, MA
03.2018 - 03.2022
- Delivered exceptional customer service, ensuring a pleasant dining experience for guests.
- Managed timely order taking and food delivery, maintaining efficiency during peak hours.
- Trained new staff on service protocols and menu knowledge to enhance team performance.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Handled cash transactions and processed payments accurately, fostering trust with customers.
- Resolved customer complaints promptly, improving satisfaction and loyalty rates.
- Monitored dining area cleanliness and atmosphere, contributing to positive guest impressions.
Cart Attendant
Target
Stoughton, MA
01.2016 - 06.2017
- Collected and organized shopping carts from parking lot to ensure cleanliness and accessibility.
- Assisted customers by providing directions and answering inquiries, enhancing overall shopping experience.
- Monitored cart inventory levels to maintain adequate supply for customer convenience.
- Collaborated with team members to streamline cart retrieval processes, improving efficiency.
Education
High School Diploma -
Stoughton High School
Stoughton, MASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking
- Flexible and adaptable
- Attention to detail
- Time management
- Computer skills
- Excellent communication
- Active listening
- Calm under pressure
- Organization and time management
Languages
English
Full Professional
Timeline
Bar Back. Opening Day and Closing Night
Twin Peaks Restaurants
06.2023 - Current
Merchandiser
Sam's Club
08.2022 - 06.2023
Server, Host, .food Expo
Olive Garden Restaurant
03.2018 - 03.2022
Cart Attendant
Target
01.2016 - 06.2017
High School Diploma -
Stoughton High School