Summary
Overview
Work History
Education
Skills
English and Spanish
Languages
Timeline
Generic

Matthew Rodriguez

Brooklyn,NY

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Server

Ateres Chynka
05.2021 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.

Waiter

The Millennium Simcha Hall
10.2020 - 04.2021
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Inspected dishes and utensils for cleanliness.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

High School Diploma -

Life Academy High School For Film And Music
Brooklyn, NY
06.2023

Skills

  • Process Monitoring
  • Billing and Payment Processing
  • Buffet Setup and Takedown
  • Hors D' Oeuvres Service
  • Price Memorization
  • Identification Requirements
  • Customer Service and Rapport
  • Guest Seating
  • Guest Satisfaction
  • Ability to Lift 30 Pounds
  • Server Training
  • Table Preparation

English and Spanish

My English and Spanish are both very good and easy to communicate with foreign customers. 

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Server

Ateres Chynka
05.2021 - Current

Waiter

The Millennium Simcha Hall
10.2020 - 04.2021

High School Diploma -

Life Academy High School For Film And Music

Similar Profiles

CREATE PROFILE
Matthew Rodriguez