Matthew Rodriguez
Clifton
Summary
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
9
9
years of professional experience
Work History
Call Center Representative
UPS
06.2024 - Current
- Managed high volume of inbound customer inquiries, resolving issues efficiently and effectively.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Trained new representatives on call handling techniques and company policies.
Warehouse Manager
Amazon
04.2022 - 05.2024
- Oversaw daily warehouse operations to ensure timely order fulfillment and inventory accuracy.
- Implemented safety protocols, reducing workplace incidents and enhancing employee well-being.
- Trained and mentored staff on efficient material handling and equipment usage.
- Analyzed workflow processes to streamline operations and improve overall efficiency.
General Manager
Addiction Tattoo
12.2016 - 08.2022
- Oversaw daily operations ensuring high-quality customer service and satisfaction.
- Developed and implemented marketing strategies to increase brand awareness and client engagement.
- Managed inventory control, optimizing supply chain processes for efficiency and cost-effectiveness.
- Led team training programs enhancing staff skills and promoting a collaborative work environment.
Sales Associate
Excellente Smokeshop
07.2017 - 08.2019
- Enhanced customer satisfaction through personalized service and product recommendations.
- Managed inventory levels, ensuring optimal stock availability for customer demands.
- Trained new sales associates on product knowledge and effective sales techniques.
- Analyzed customer feedback to improve store layout and product placement strategies.
Education
Associate of Science -
William Paterson University of New Jersey
Wayne, NJ04.2023
High School Diploma -
John F Kennedy High School
Paterson, NJ06.2018
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
Timeline
Call Center Representative
UPS
06.2024 - Current
Warehouse Manager
Amazon
04.2022 - 05.2024
Sales Associate
Excellente Smokeshop
07.2017 - 08.2019
General Manager
Addiction Tattoo
12.2016 - 08.2022
Associate of Science -
William Paterson University of New Jersey
High School Diploma -
John F Kennedy High School