Matthew Rodrock
Shawnee,KS
Summary
Dedicated Customer Service Associate with experience in customer relations and computer processes. Specializes in problem solving, and delivering a high level of service with every interaction.
Overview
4
4
years of professional experience
Work History
Customer Support Associate
Smart Warehousing
06.2022 - Current
- Provided primary customer support to external customers by answering 50+ emails per day.
- Responded to customer requests for services, tasks, and information gathering.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Managed day-to-day processes for customers and advised warehouse on process changes.
Package Handler Trainer
FedEx Ground
08.2021 - 06.2022
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Coordinated with supervisor on trainee status, and new training procedures
- Loaded and unloaded items from production line, and onto conveyer belts and pallets.
Specialty Shop Manager
Scheels Sporting Goods
09.2019 - 05.2021
- Ordered, managed, and oversaw inventory levels for $1+ million in revenue shop.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
High School Diploma -
Blue Valley High School
Overland Park05.2017
Skills
- Client Rapport-Building
- Staff Training
- Inventory Control Procedures
- Verbal and Written Communication
- Excellent People Skills
- Computer Proficiency
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Support Associate
Smart Warehousing
06.2022 - Current
Package Handler Trainer
FedEx Ground
08.2021 - 06.2022
Specialty Shop Manager
Scheels Sporting Goods
09.2019 - 05.2021
High School Diploma -
Blue Valley High School