Matthew Romaniw

Chick-fil-A

06.2023 - Current

Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.
Streamlined the ordering process for increased order accuracy and improved overall guest experience.
Collaborated with kitchen staff to ensure seamless communication and prompt delivery of orders.
Provided exceptional customer service, resulting in repeat business and positive online reviews.
Handled high-pressure situations with poise, ensuring guests felt valued despite any challenges faced.
Assisted with inventory management, ordering supplies as needed to maintain adequate stock levels.
Trained new FOH staff members on company policies and procedures, fostering a team-oriented work environment.
Served as a liaison between guests and kitchen staff, ensuring dietary restrictions were accurately communicated and met with care.
Supported other FOH staff members during busy times by offering assistance where needed, fostering a collaborative environment for all employees to thrive in.
Performed opening and closing procedures and side work duties according to station rotation assignment.
Answered questions clearly regarding food and beverage preparation, recipe ingredients and allergens.

Similar Profiles