Matthew Rouda-Ticciati

• Coordinated with other departments and client organizations to successfully launch a customer facing mobile application in 30+ countries.
• Hired and led team of 5
• Helped manage product release cycle using scrum methodology with CI/CD pipeline (Bitbucket, CircleCI, AWS)
• Contributed to codebase at all levels of the stack from creating new features and products to refactoring existing applications (web and mobile)
• Helped implement and oversee bug reporting and resolution system between CX, product and engineering (Sentry, CloudWatch, Slack, HelpScout)
• Helped hire and train technical customer support team
• Helped author and execute on wide-ranging roadmaps, determining how technology would be integrated into business operations while meeting data compliance and maximizing ROI.
• Supported creation of client and business partner relationships through careful collaboration and networking efforts.
• Developed, deployed and maintained internal business applications to support and automate business operations
• Mentored non-technical heads of departments on SaaS platform implementations to support growth, meet business requirements and improve operational efficiency.
• Presented budget and business planning proposals to senior leadership, advocating for junior personnel needs and segment-wide business goals.
• Served as technical advisor to legal with regards to data sharing compliance and contract authorship
• Helped foster a positive working environment that encouraged innovation, collaboration and accountability, making sure everyone felt they had a voice, while positively motivating the team to do our best work

• Developed and maintained internal applications and third party integrations resulting in a 30% increase in sales leads, improving efficiency in operations, customer engagement and sales.
• Worked with marketing team to develop applications and integrations to manage communication with and customer journey for millions of leads and ~160,000 existing customers.
• Hired as a consultant to customize, deploy and maintain the same platform for a sister organization in Canada (2018-2020) resulting in a 48% increase in website conversions and a ~21% increase in sales.
• Led company wide software development initiatives as subject matter expert and primary point-of-contact for senior management, relevant departments and clients.
• Worked with QA and end users to resolve bugs and improve performance of internal and customer facing applications.
• Led refactor of legacy systems to normalize data, allowing for implementation of previously inaccessible growth strategies.
• Implemented fault tolerant system for CRM downtime, saving thousands of leads per year.
• Developed robust, scalable, modular and API-centric infrastructures for all internal systems.
• Implemented version control (GitHub)

• Trained and mentored junior developers
• Led migration of university website to private server
• Led migration of separate department websites to a wordpress multi-site
• Cut site load time by 80%
• Implemented version control (GitHub), staging environment, robust testing and deploying processes.
• Helped develop and implement technical solutions to uphold internal university SOPs

Various projects include:

• Starma (full stack) - developed and launched an astrology based social network beta platform
• Broadcast (full stack) - developed prototype for hiring temp workers on short notice in fast paced industries such as catering
• EasySpine Wellness Center (full stack) - client commissioned a custom web application to manage email marketing campaigns
• Spitza (front end) - web developer at a marketing agency