Summary
Overview
Work History
Education
Timeline
Generic

Matthew Rutherford

Lake Villa,IL

Summary

I wish to continue to grow my career at Snap-On Credit while continuing to gain new skills. By moving to a position within the legal department it would give me the opportunity to take what I have learned while working in Operations and apply that experience to other facets of the business.

Overview

16
16
years of professional experience

Work History

Senior Operations Specialist

Snap On Credit
Libertyville, IL
08.2023 - Current
  • Perform Daily balancing for cash balancing and infolease.
  • Post customer payments
  • Complete tasks sent to support queue
  • Perform various tasks relating to balancing and payment posting.

Operations Specialist

Snap-On Credit
Libertyville, IL
11.2019 - 08.2023
  • Review and purchase credit applications and contracts
  • Send out emails to correct departments to resolve issues
  • Receive incoming calls from customers and franchises dealers
  • Make outbound calls to customers and franchise dealers for information to resolved issues with credit apps and contracts

Lawn Technician

TruGreen
Lake Forest, IL
04.2019 - 11.2019
  • Applied fertilizer, herbicides, and pesticides to customers properties
  • Suggested methods to improve lawn to customers
  • Identified weeds, lawn diseases, and conditions to determine best course of action
  • Maintained truck and inventoried material
  • Trained new employee how to perform all necessary functions

Driver

Dependable Courier
Mundelin, IL
11.2018 - 01.2019
  • Loaded vehicle with packages and delivered safely to customers as a delivery driver.

Loan Processor

Randstad/Enova Financial
Gurnee, IL
10.2018 - 11.2018
  • Assisted customers by approving or resolving their loan accounts as a loan processor.

Host

The Lucky Vine
Wauconda, IL
08.2018 - 10.2018
  • Maintained premises and provided promotions and refreshments to customers as a cafe host.

Lead Technician/Supervisor

Window Genie of Cary
Cary, IL
10.2016 - 12.2017
  • Worked with owner to develop strategies to maximize customer growth & the quality of services provided
  • Assisted with hiring process of new employees, trained and supervised employees on job sites
  • Performed all services while assuring work exceeded expectations, added on services per customers needs
  • Provided on-site quotes to potential customers, distributed promotional material to potential clients
  • Attended seminars & business meeting with owner to discuss ideas that would promote growth
  • Maintained truck & equipment, came up with ideas on how to optimize services provided

Customer Service Rep

Randstad/Volkswagen Credit
Libertyville, IL
03.2016 - 09.2016
  • Assisted customers with vehicle financial accounts and sent out paperwork.

Security Operations Specialist

AIM Consulting/Walgreen's
Deerfield, IL
01.2014 - 07.2015
  • Took calls from internal employees of Walgreen's stores worldwide assisting with security issues
  • Dispatched Police and Fire units as needed
  • Resolved tickets for general maintenance of alarms systems by working with store employees/techs

Security Officer

Houston Protective Services
Cary, IL
07.2010 - 01.2014
  • Completed internship where I assisted behind the scenes with office work and learning how business was ran
  • Provided armed and unarmed security for various events
  • Conducted Surveillance and overnight patrols

Bagger/Produce Clerk

Jewel-Osco Pharmacy
Cary, IL
07.2008 - 07.2011
  • Stocked and maintained department while assisting customer needs as a produce clerk.

Education

Bachelor's of Law Enforcement and Justice Administration with a Minor in Homeland Security -

Western Illinois University
Macomb, IL

Timeline

Senior Operations Specialist

Snap On Credit
08.2023 - Current

Operations Specialist

Snap-On Credit
11.2019 - 08.2023

Lawn Technician

TruGreen
04.2019 - 11.2019

Driver

Dependable Courier
11.2018 - 01.2019

Loan Processor

Randstad/Enova Financial
10.2018 - 11.2018

Host

The Lucky Vine
08.2018 - 10.2018

Lead Technician/Supervisor

Window Genie of Cary
10.2016 - 12.2017

Customer Service Rep

Randstad/Volkswagen Credit
03.2016 - 09.2016

Security Operations Specialist

AIM Consulting/Walgreen's
01.2014 - 07.2015

Security Officer

Houston Protective Services
07.2010 - 01.2014

Bagger/Produce Clerk

Jewel-Osco Pharmacy
07.2008 - 07.2011

Bachelor's of Law Enforcement and Justice Administration with a Minor in Homeland Security -

Western Illinois University

Similar Profiles

CREATE PROFILE
Matthew Rutherford