Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Ryan

Oceanside,CA

Summary

Customer Service Specialist with a strong track record in enhancing customer satisfaction and optimizing service operations at Monserate Winery. Demonstrated expertise in table service and dining room setup, complemented by exceptional interpersonal skills. Proven ability to maintain a pristine service environment and drive significant improvements in service efficiency within the foodservice industry. Committed to delivering excellence and fostering positive dining experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bar-Back/Food Runner

Monserate Winery
Fallbrook, CA
04.2024 - Current
  • Assisted bar staff with stocking and organizing bar supplies.
  • Ensured a clean, safe, and organized work area for bartenders by regularly sanitizing surfaces and equipment.
  • Managed the proper disposal of all glassware, bottles, and other bar waste materials.
  • Performed daily maintenance tasks such as changing kegs, cleaning taps, and restocking ice bins.
  • Provided support to bartenders by pre-mixing cocktails and preparing garnishes in advance.
  • Maintained an inventory of all liquor, beer, wine, spirits, non-alcoholic beverages and related items needed for the bar operation.
  • Greeted customers entering the establishment in a friendly manner while ensuring that their orders were taken quickly and efficiently.
  • Set up drink stations before each shift to ensure that necessary supplies were readily available throughout service hours.
  • Delivered drinks to guests in a timely manner according to standard operating procedures.
  • Verified age identification for patrons ordering alcoholic beverages at the bar counter or tableside.

Front of House Employee/Barback

Board and Brew
Oceanside, California
04.2021 - 12.2023
  • Greeted customers and provided friendly customer service.
  • Informed customers of daily specials, menu items, and restaurant policies.
  • Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
  • Processed payments using cash registers or POS systems accurately and efficiently.
  • Provided take-out services to customers who preferred to dine offsite.
  • Communicated orders to kitchen staff in an accurate and timely fashion.
  • Performed opening and closing duties such as counting money, organizing supplies.
  • Adhered to all health code regulations when handling food items or beverages.
  • Cross-trained in other areas such as bussing tables or bartending if needed.
  • Enforced safety protocols within the restaurant environment at all times.
  • Assisted with training new front of house employees on procedures and policies.

Food Runner/ Busser

Castle Hotel
Carlsbad, California
11.2019 - 09.2021
  • Greeted and welcomed customers as they arrived at the restaurant.
  • Assisted servers in setting up tables for guests.
  • Organized food orders and ensured accuracy of items served to customers.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Checked all dishes before delivering them to ensure quality standards were met.

Education

Associate of Arts - Music Performance

Miracosta College
Oceanside, CA
06-2023

Skills

  • Table service
  • Dining room assistance
  • Service station maintenance
  • Dining room setup
  • Foodservice
  • Inventory
  • Open and close

Certification

  • Food Handler License
  • Certified RBS Alcohol Server

Timeline

Bar-Back/Food Runner

Monserate Winery
04.2024 - Current

Front of House Employee/Barback

Board and Brew
04.2021 - 12.2023

Food Runner/ Busser

Castle Hotel
11.2019 - 09.2021

Associate of Arts - Music Performance

Miracosta College

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Matthew Ryan