Matthew S. Grissom
Wallis,TX
Summary
Forward-thinking fraud risk and digital solution leader with a strong record of driving enterprise fraud reduction through strategic implementation of fraud detection and prevention technologies. Adept at aligning fraud prevention with organizational priorities, managing complex vendor relationships, and influencing product strategy. Leads with transparency, accountability, and agility—protecting the enterprise while fostering innovation and digital growth.
Overview
19
19
years of professional experience
Work History
Digital Experience Manager
Texas Dow Employees Credit Union
08.2020 - Current
- Lead and execute product roadmaps, backlogs, and interpret product strategy, technical design, and user experience requirements.
- Led Digital Banking resiliency efforts with our vendor to enable active / active platform infrastructure and hosting services increasing platform up-time to 99.9% and reduced service disruption to members.
- Reduced online account takeover fraud by over 73% year-over-year through targeted controls, risk scoring improvements, and strategic product enhancements using fraud tools within the digital banking platform.
- Owned the configuration and administration of anti-fraud tools, including establishing policy rules, managing fraud tool SOPs, performing acceptance testing, and aligning tool refinement with organizational risk appetite, policies, and procedures.
- Partnered cross-functionally with IT Security, Compliance, Legal, and Risk to develop an adaptive fraud framework, proactively conducting gap analyses and aligning roadmaps to enterprise fraud strategy.
- Drove implementation and optimization of Patrol and Sentinel products, re-engineering transaction-level risk scoring and enforcing multi-factor authentication protocols, resulting in an 80% reduction in funds transfer fraud losses.
- Designed and executed a phased password update campaign in alignment with the Okta IAM implementation project, leading to 197,000 member credential updates, significantly reducing vulnerability to credential stuffing and phishing attacks.
- Acted as the primary SME and liaison to vendors and internal teams, overseeing prioritization, contract discussions, roadmap alignment, and continuous evaluation of digital banking features and fraud prevention performance.
- Established a product backlog for fraud-related enhancements and facilitated agile prioritization cycles to rapidly respond to emerging fraud vectors and regulatory requirements.
- Influenced future-state digital banking strategy by integrating fraud prevention directly into platform design and user experience workflows, supporting a secure and seamless member journey across all digital touchpoints.
Senior Digital Marketing Specialist
Texas Dow Employees Credit Union
05.2016 - 08.2020
- .Collaborated with business lines, formulating detailed social media and digital marketing strategies using proprietary data analytics to target products and services to members.
- Engaged the membership and the public by promoting products and services, community events, and other essential topics of interest through all digital marketing and banking channels. This also included escalating membership feedback to business lines for consideration and resolution. In one social media campaign, through direct engagement with a competitor's customers, over $50,000 in realized marketing value was generated, welcoming their customers to experience the credit unions' superior service and financial solutions.
- Managed digital marketing visitor acquisition plan to refresh website content, engage and drive the membership and public to our website, digital marketing, and social media channels in coordination with the self-service initiatives.
- Facilitated A/B Testing to improve upon credit union communications to the membership and implement design changes to website landing pages
Member Care Specialist II – Electronic Services
Texas Dow Employees Credit Union
01.2016 - 05.2016
- Analyzed member accounts to provide member assistance and referral for additional products and services offered through other TDECU business lines.
- Assisted in training new team members, sharing expertise in best practices related to Member Care Specialist duties and responsibilities.
- Ensured consistent adherence to established policies and procedures while managing a high volume of member interactions daily.
- Strengthened relationships with members by maintaining regular communication and offering personalized assistance through Digital Channels to over 3,000 members monthly.
- Served as a reliable point of contact for members experiencing difficulties or seeking support in navigating our digital banking platform and features.
OpEx Process and Controls Specialist
Chevron Corporation
05.2014 - 08.2014
- Internship Opportunity with Chevron Energy Technology Company.
- Analyzed Enterprise Information Technology Service Management (ITSM) Incident and Intellectual Property Security Concerns to mature the Technical Computing Unit ITSM Capability and align with the Chevron ITSM Maturity Assessment Initiative.
- Collaborated with Chevron IT Service Organizations to research and resolve database federation issues occurring with Systems of Record (SOR) and the Remedy ITSM Configuration Management Database (CMDB).
- Developed process workflows to automate manual processes for securing the Intellectual Property of the corporation and its competing vendors.
- Facilitated automation process implementation to remediate the intellectual property security concern and improve the Technical Computing Incident Management process and reporting metrics.
IT Business Planning and PMO Specialist
Chevron Corporation
05.2013 - 08.2013
- Internship Opportunity with Chevron North America Exploration and Production Company.
- Analyzed enterprise applications and solutions to align Gulf of Mexico Information Technology (GOM IT) with corporate initiatives on developing value management and business evaluation regarding look-back processes on GOM IT projects.
- Collaborated with all Business Planning and Project Management Offices (BP/PMOs) within upstream business lines to research and obtain enterprise best practices and solutions for IT project documentation from each business unit.
- Developed a standard and scalable IT Project Document Repository solution utilizing SharePoint to facilitate accessibility to project metrics, business cases, and other vital documents.
- Used the new solution to help conduct the Business Evaluation Look-back Process and serve as a reference resource for GOM IT Project Managers.
- Facilitated migration of legacy and in-process projects to new IT Project Document Repository Solution.
Global Crisis Management and IT DR Specialist
Invesco, Limited
06.2012 - 08.2012
- Internship Opportunity with Invesco, Limited
- Performed enterprise application and underlying infrastructure analysis to assist business lines in revising and adding client application and infrastructure Recovery Time Objectives (RTOs) to support critical business applications and the Invesco Global Business Continuity Plan
- Collaborated with all global business information technology and business recovery teams to revise, establish, and finalize service level agreements for all applications and infrastructure assets
- Developed a comprehensive relational database to aid in the efficiency of the delivery of enterprise-wide application information, enumerated underlying infrastructure and database dependencies, physical and virtual hosting locations and instances, application, and infrastructure owner, supporting Recovery Time Objectives, and IT application and infrastructure Service Level Agreements
- Delivered comprehensive baseline data as the foundation for the Invesco Global Information Technology Service Management (ITSM) Initiative
Core Financial Systems Manager
US Federal Credit Union
07.2006 - 06.2009
- Administered core financial systems, ATM intercept processing, third-party processing solutions, integrated document imaging, and digital banking solutions.
- Created a pre-production testing environment to enable data set, system, integration, regression, automation, performance, security audit, security vulnerability, system access control, and user acceptance testing.
- Managed website and financial transaction analytics, providing a monthly executive summary of website metrics to the executive management team.
- Developed procedures and coordinated testing for the audit, disaster recovery, and business continuity operational functions of key systems, as well as corporate Information Technology Service Management (ITSM) operations.
- Managed IT Service Desk operations, which included coordinating equipment procurement and installation, as well as server, desktop, and Microsoft Active Directory end-user network account administration.
- Coordinated vendor and third-party management and due diligence reviews in accordance with regulatory guidelines, including documentation and remediation of gaps, and collaborated with and addressed inquiries from NCUA and independent auditors.
- Enhanced financial reporting accuracy by streamlining data collection and analysis processes.
- Established strong relationships with internal stakeholders, supporting effective communication and collaboration on financial product initiatives and roadmaps.
- Spearheaded the integration of merged credit union financial systems into existing infrastructure, maintaining data integrity throughout the process.
Education
BBA - Management Information Systems
C.T. Bauer College of Business, University of Houston
Houston, TexasSkills
- Fraud Prevention
- Risk Management
- Product Ownership
- Technology Strategy
- Leadership
- Strategic Impact
- Technical Solutions
- Analytical Insights
Memberships And Activities
- Association of Information Technology Professionals (AITP), Member
- University of Houston, Management Information Systems Student Organization, Alumni Member
- Texas Dow Employees Credit Union, TDECU Cares, Volunteer
Timeline
Digital Experience Manager
Texas Dow Employees Credit Union
08.2020 - Current
Senior Digital Marketing Specialist
Texas Dow Employees Credit Union
05.2016 - 08.2020
Member Care Specialist II – Electronic Services
Texas Dow Employees Credit Union
01.2016 - 05.2016
OpEx Process and Controls Specialist
Chevron Corporation
05.2014 - 08.2014
IT Business Planning and PMO Specialist
Chevron Corporation
05.2013 - 08.2013
Global Crisis Management and IT DR Specialist
Invesco, Limited
06.2012 - 08.2012
Core Financial Systems Manager
US Federal Credit Union
07.2006 - 06.2009
BBA - Management Information Systems
C.T. Bauer College of Business, University of Houston
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