Matthew Sage
San Diego,CA
Summary
Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Operations Manager
1-800-GOT-JUNK? San Diego South
04.2016 - Current
- Over-see daily operations, interview, recruit, train new employees, coach and lead teams to achieve sales goals and metrics
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
Warehouse Manager/Quality Control
Action window and door
04.2015 - 04.2016
- Repair and inspect windows, install new retro-fit windows, over see warehouse operations
- Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Team Lead
Barry L. Sheeler General Contractor
05.2009 - 01.2015
- Disassemble and relocate mobile homes, perform repairs, paint and re-level
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
- Coached team members in techniques necessary to complete job tasks.
Foreclosure Clean up
Self-employed
02.2009 - 05.2009
- Performed home foreclosure inspections, clean-up and maintenance
- Improved overall appearance of external spaces by performing regular maintenance tasks such as weeding, trimming, and litter removal where necessary.
Technician
Metro Fire & Safety
12.2008 - 02.2009
- Serviced, recharged and sold fire extinguishers
- Made in-person cold calls to gain new customers.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Office Assistant
Decorus Land Enhancements
07.2008 - 12.2008
- Created invoices, work orders and assisted with construction bids
- Performed in-person and telephone receivables collection
- Made telephone sales cold calls.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Interacted with customers by phone, email, or in-person to provide information.
Technician/Office Assistant
Laser Re-Level
02.2008 - 07.2008
- General office work
- Reorganized and filed business paperwork, performed accounting data entry
- I also worked outside re-leveling mobile homes and made in-person cold calls to gain new customers.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Maintained quality assurance and customer satisfaction objectives.
- Applied critical thinking and research to address complex issues.
Cashier/Stocker
Family Foods Market
01.2007 - 01.2008
- Cashier and shelf stocking
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
EMT Certificate - Emergency Medical Technology
EMSTA College
Santee, CA04.2011
No Degree - Wildland/Forest Firefighting And Investigation
Southwestern College
Chula Vista, CA04.2008
High School Diploma -
Monte Vista High School
Spring Valley, CA06.2007
Some College (No Degree) - Emergency Medical Technology
Southwestern College
Chula Vista, CASkills
- Customer Retention
- Business Planning
- Organizational Management
- Financial Management
- Process Improvement
- P&L Management
- Data Analysis
- Health and Safety Compliance
- Business Development
- Marketing
- Customer Service
- Incidents Management
- Invoice Processing
References
Chris Savoia, Owner 1-800-GOT-JUNK San Diego South, (619) 227-9747
Timeline
Operations Manager
1-800-GOT-JUNK? San Diego South
04.2016 - Current
Warehouse Manager/Quality Control
Action window and door
04.2015 - 04.2016
Team Lead
Barry L. Sheeler General Contractor
05.2009 - 01.2015
Foreclosure Clean up
Self-employed
02.2009 - 05.2009
Technician
Metro Fire & Safety
12.2008 - 02.2009
Office Assistant
Decorus Land Enhancements
07.2008 - 12.2008
Technician/Office Assistant
Laser Re-Level
02.2008 - 07.2008
Cashier/Stocker
Family Foods Market
01.2007 - 01.2008
EMT Certificate - Emergency Medical Technology
EMSTA College
No Degree - Wildland/Forest Firefighting And Investigation
Southwestern College
High School Diploma -
Monte Vista High School
Some College (No Degree) - Emergency Medical Technology
Southwestern College
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