Matthew Zirakian Salovitz

• Daily operation of Westwood office with PC hardware and software support, installing, diagnosing, repairing, maintaining, and upgrading computers and related network systems
• Exchange Administrator solely responsible for onboarding/offboarding of employees
• Conference System Administrator in Microsoft Teams environment with Polycom and Cisco technology
• Litigation Support including courthouse assistance and OnCue trial software
• Provide technical assistance for Windows and Mac systems, mobile devices, software, applications, and printing peripherals for California and New York users.
• Delivered onsite technical support for 50 employees.
• Created help desk tickets, troubleshot and resolved desktop issues.

Contract Temporary Position

• Daily operation of the local office with 150 users in Los Angeles
• First and Second line support to Willkie employees using various firm applications and systems, including Windows 10 in Citrix environment, Office 365, iManage, Litera, and Adobe Acrobat
• Logging and tracking all support requests with Service Management Toolset (ServiceNow)
• Provided remote access support with wireless connectivity and VPN Services
• Supported Apple devices with the recent firm-wide initiative to provide iPads in place of laptops
• Responding to hardware questions and problems involving Dell desktop computers, laptops, printers, smartphones, multi-function devices, and Cisco phones.
• Developed user-friendly training materials to facilitate quick adoption of new technologies among team members and clients alike.
• Managed incident ticketing system effectively, prioritizing urgent requests and escalating critical issues when necessary.

• Mobility administrator for mobile devices firm-wide including iOS, Blackberry, and Android devices (BYOD)
• Executive VIP support is headquartered in the Los Angeles office
• Support team 3rd tier escalations providing hardware and software troubleshooting, network and server monitoring support, equipment relocation, and remote services
• Provide technical assistance for Windows and Mac systems, mobile devices, software, applications, and printing peripherals for over 600 California and New York users
• Backup support for Telecom and Video Conferencing
• Monthly server reboots with software updates, server monitoring of local servers, server installations, equipment moves, and remote configurations.
• Coordinated with external vendors to troubleshoot specialized applications or equipment as needed.
• Reduced downtime for clients with proactive maintenance and monitoring of IT systems.
• Developed strong relationships with clients, earning trust through responsive communication and reliable problem-solving abilities.

• Daily operation of a local office of 150 users headquartered in Los Angeles
• Support team with responsibility for tier 2 and 3 escalations, providing hardware and software troubleshooting and support, network and server monitoring, equipment relocation, and remote services
• Provided technical assistance for Windows and Mac systems, BYOD-Android, iPad/iPhone devices, software, applications, and printing peripherals for over 600 users in California
• Backup for Telecom Administrator, Video Conferencing
• Monthly server reboots with software updates, server monitoring of local servers, server installations, equipment moves, and remote configurations.
• Implemented remote support capabilities to expand services offered by the Help Desk team.
• Streamlined help desk operations for increased efficiency and improved response times.

Contract Temporary Position

• First and Second line support to Latham employees using various firm applications and systems, including Windows 10, MS Office 2016, iManage, Litera Change Pro, DTE, and Adobe Acrobat
• Handling escalations from Technology teams located in each of our global offices
• Logging and tracking all support requests in our Service Management Toolset (ServiceNow)
• Incident Response Management for major incidents experienced across the firm
• Providing remote access support including wireless connectivity, VPN, and VDI Services
• Supporting mobile collaboration using Blackberry Work
• Responding to hardware questions and problems involving desktop computers, laptops, printers, smartphones, multi-function devices, and Cisco phones.
• Developed user-friendly training materials to facilitate quick adoption of new technologies among team members and clients alike.
• Managed incident ticketing system effectively, prioritizing urgent requests and escalating critical issues when necessary.

• Daily operation of local office of 150 users headquartered in Chicago
• Support team with tier 2 and 3 escalations, providing hardware and software troubleshooting and support, network and server monitoring and equipment relocation, and remote services
• Provides technical assistance to Windows and Mac systems, BYOD-Android, iPad/iPhone devices, software, applications, and printing peripherals for over 600 users in California
• Backup for Telecom Administrator, Video Conferencing
• Training of new employees in collaboration with Recruiting
• Monthly server reboots with software updates, server monitoring of local servers, server installations, equipment moves, and remote configurations.
• Developed user-friendly training materials to facilitate quick adoption of new technologies among team members and clients alike.
• Managed incident ticketing system effectively, prioritizing urgent requests and escalating critical issues when necessary.

• Daily operation of local office of 150 users headquartered in Los Angeles
• Support team with responsibility for tier 1 and 2 escalations, providing hardware and software troubleshooting and support, network and server monitoring and equipment relocation, and remote services
• Provided technical assistance for Windows and Mac systems, BYOD-Android, iPad/iPhone devices, software, applications, and printing peripherals for over 600 users in California
• Backup for Telecom Administrator, Video Conferencing
• Training of new employees in collaboration with Recruiting
• Monthly server reboots with software updates, server monitoring of local servers, server installations, equipment moves, and remote configurations.
• Managed user accounts, permissions, and access controls, safeguarding company data while maintaining efficiency in daily operations.
• Enhanced customer satisfaction by resolving service desk tickets in a timely and efficient manner.

• Daily operation of local office and part of the Information Services & Technology Department headquartered in Seattle
• Support team with responsibility for tier 2 and 3 escalations, providing hardware and software troubleshooting and support, network and server configurations and equipment relocation, and remote services
• Provided technical assistance for Windows and Mac systems, BYOD-Android, iPad/iPhone devices, software, applications, and printing peripherals for over 800 users across the United States and China
• Handled Entourage and Exchange servers, printer installations, equipment moves, and remote configurations.
• Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
• Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.