Matthew Sanchez
San Antonio,Texas
Summary
Proven track record in enhancing customer satisfaction and streamlining delivery processes at Coca Cola Southwest Beverages. Leveraged time management and customer service skills to exceed sales goals and maintain a clean driving record. Achieved significant improvements in efficiency and reliability, fostering strong client relationships through professionalism and punctuality.
Overview
10
10
years of professional experience
Work History
Driver Merchandiser
Coca Cola Southwest Beverages
07.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Order Replenish Merchandiser
Coca Cola Southwest Beverages
10.2017 - 07.2023
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
Route Sales Representative
Frito-Lay
02.2019 - 11.2019
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Collaborated with customers to identify needs and provided catered solutions
- Displayed products properly at customer sites and according to company specifications and policies.
- Immediately addressed problems with customers to promote speedy resolution.
- Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.
- Implemented effective time management techniques to maximize daily productivity and efficiency on routes.
Merchandiser
Dr Pepper Snapple Group
06.2014 - 10.2017
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Education
CDL - Truck And Bus Driving
Southern Careers Institute Inc
San Antonio, TX04.2023
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Problem-Solving
- Safe Driving Practices
- Punctual and Reliable
- Patience and understanding
- GPS and route planning
- Loading and unloading
- Traffic laws knowledge
- Safety Protocols
- Defensive Driving
- Vehicle Inspection
Timeline
Driver Merchandiser
Coca Cola Southwest Beverages
07.2023 - Current
Route Sales Representative
Frito-Lay
02.2019 - 11.2019
Order Replenish Merchandiser
Coca Cola Southwest Beverages
10.2017 - 07.2023
Merchandiser
Dr Pepper Snapple Group
06.2014 - 10.2017
CDL - Truck And Bus Driving
Southern Careers Institute Inc