Matthew Sanford
Gloucester,VA
Summary
Punctual Delivery Driver possessing current Class B CDL and clean driving record. Safety-conscious and proactive in inspecting and maintaining vehicles. Focused on maintaining accurate delivery records, recording tracking information and completing driver log and truck performance forms.
Results-oriented Management driven to consistently exceed objectives in sales, service and operations. History of providing high-quality support to customers and staff alike. Focused on continuous professional development and process improvements. Eager to learn all aspects of PODS business while further developing advanced management, customer service and business abilities. Dedicated leader, problem-solver and team manager with 20+ years of experience in customer service.
Overview
21
21
years of professional experience
Work History
CDL Class B Driver
Vulcan Materials
10.2023 - Current
- Promoted a positive work environment as part of a team-oriented atmosphere among fellow drivers.
- Adhered to all industry regulations, maintaining a clean driving record and up-to-date licenses.
- Managed emergency situations effectively, prioritizing safety while minimizing delays in delivery schedules.
- Increased route efficiency by utilizing GPS technology and staying updated on traffic patterns.
- Enhanced customer satisfaction by ensuring timely and safe deliveries of goods.
- Developed strong relationships with clients by providing exceptional communication and service.
- Ensured compliance with weight restrictions by properly balancing loads according to specifications.
- Maintained vehicle and equipment in optimal condition for efficient operations and reduced downtime.
Batch Plant Operator Trainee
Titan America
04.2023 - Current
- Calculated water to cement ratio for specific mixes
- Set up batch based on specifications and capabilities for admixtures.
- Filed paperwork. Scanned and copied
- Sent tickets to drivers
- Learned coaching procedures
Concrete Mixer Driver
Titan America
10.2022 - Current
- Transported ready mixed concrete from plant to construction job sites in alignment with specifications.
- Inspected, serviced and cleaned mixer truck and equipment, focusing on safety.
- Maintained safety and efficiency with proper handling of tools, equipment and product.
- Followed safe vehicle operations procedures to protect team members and equipment from damage.
Warehouse Operations Lead
PODS Moving & Storage
04.2022 - Current
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Kept corporate departments and customers updated on critical shipments.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Operated equipment while observing standard safety procedures.
Driver, Warehouse Orders
PODS Enterprises
10.2020 - 04.2022
- Completed routine pre- and post-trip inspections of vehicle and podzilla and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Worked directly with customers to assess quality issues, including damage
- Coordinated efficient routes to avoid delays and optimize schedules.
- Delivered empty container and/or container with furniture to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained accurate logs of all deliveries
- CUSTOMER SERVICE SPECIALIST
SEPTIC TECHNICIAN
Miller's Services
02.2017 - 06.2020
- Dispatched to customer and/or business Located, dug up, inspected and pumped septic tanks if needed Drove and operated Septic Trucks Used various tools and equipment.
- Communicate with supervisors and other workers, using equipment such as wireless phones, pagers, or radio telephones.
- Prepare and keep records of actions taken, including maintenance and repair work.
- Operate sewer cleaning equipment, including power rodders, high velocity water jets, sewer flushers, bucket machines, wayne balls, and vac-alls.
- Withdraw cables from pipes and examine them for evidence of mud, roots, grease, and other deposits indicating broken or clogged sewer lines.
- Locate problems, using specially designed equipment, and mark where digging must occur to reach damaged tanks or pipes.
- Clean and repair septic tanks, sewer lines, or related structures such as manholes, culverts, and catch basins.
- Service, adjust, and make minor repairs to equipment, machines, and attachments.
- Inspect manholes to locate sewer line stoppages.
- Dig out sewer lines manually, using shovels.
- Clean and disinfect domestic basements and other areas flooded by sewer stoppages.
- Update sewer maps and manhole charts.
- Managed team performance by training, mentoring, disciplining and motivating employees.
- Planned, scheduled and delegated daily work to team of employees.
Store Manager
Gamestop
11.2008 - 11.2011
- Resolve customer complaints regarding sales and service.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Determine price schedules and discount rates.
- Review operational records and reports to project sales and determine profitability.
- Monitor customer preferences to determine focus of sales efforts.
- Manage staff, preparing work schedules and assigning specific duties.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
- Plan and direct activities such as sales promotions, coordinating with other department heads as required.
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
- Plan store layouts or design displays.
- Identify potential for loss and develop strategies to eliminate it.
- Analyze retail data to identify current or emerging trends in theft or fraud.
- Collaborate with law enforcement to investigate and solve external theft or fraud cases.
- Maintain documentation of all loss prevention activity.
- Perform or direct inventory investigations in response to shrink results outside of acceptable ranges.
- Train loss prevention staff, retail managers, or store employees on loss control and prevention measures.
- Verify correct use and maintenance of physical security systems, such as closed-circuit television, merchandise tags, and burglar alarms.
- Investigate or interview individuals suspected of shoplifting or internal theft.
GENERAL MANAGER
Regal Cinemas
04.2004 - 12.2008
- Perform cash audits and deposit investigations to fully account for store cash.
- Monitor and review paperwork procedures and systems to prevent error-related shortages.
- Review loss-prevention exception reports and cash discrepancies to ensure adherence to guidelines.
- Ability to hire, train, and manage competent staff members to keep the theater running smoothly.
- Training concession stand workers which includes teaching them to upsell and drive sales Marketing knowledge Handle all issues that arise professionally.
- Patience and the ability to remain calm in stressful situations Customer service skills Ability to work well with others Enjoy working with other people Sensitivity and understanding to be flexible and open to change Ability to understand people's reactions Excellent verbal communication skills Carry out basic tasks on a computer or hand-held device.
Education
High School Diploma -
06.1997
- Graduated with 3.2 GPA
Skills
- GPS and Route Planning
- Customer-oriented
- Hiring and Training
- Coaching and Motivation
- Delegating Work
- Conflict Resolution
- Verbal and Written Communication
- Multiple Priorities Management
- Collaborative Team Work
- Personnel Counseling
- Workforce Management
Accomplishments
- Hard-working professional with 23+ years of experience and a proven knowledge of conflict resolution, customer communications,and customer satisfaction.
- Aiming to leverage my skills to successfully fill the Leader role at your company.
Timeline
CDL Class B Driver - Vulcan Materials
10.2023 - Current
Batch Plant Operator Trainee - Titan America
04.2023 - Current
Concrete Mixer Driver - Titan America
10.2022 - Current
Warehouse Operations Lead - PODS Moving & Storage
04.2022 - Current
Driver, Warehouse Orders - PODS Enterprises
10.2020 - 04.2022
SEPTIC TECHNICIAN - Miller's Services
02.2017 - 06.2020
Store Manager - Gamestop
11.2008 - 11.2011
GENERAL MANAGER - Regal Cinemas
04.2004 - 12.2008
Gloucester High School - High School Diploma,
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