Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Sansing

Burke,VA

Summary

Dynamic leader with proven expertise in business operations and customer satisfaction, honed at Ragtime and other notable establishments. Excelled in team management and inventory control, significantly enhancing efficiency and service quality. Skilled in conflict resolution and POS system operation, achieving notable revenue growth through strategic improvements and exceptional staff training.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Ragtime
04.2014 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.

Restaurant Manager

Chilis Resturant
11.2006 - 01.2014
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

Banker

Washington Gas
08.2007 - 01.2009
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.

IT Support Engineer

Wickwire Gavin PC
07.2002 - 08.2005
  • Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Optimized system performance, conducting routine checks and addressing potential issues before escalation.
  • Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
  • Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.

Education

Bachelor Of Business Administration And Management - Business Administration And Management

James Madison University
Harrisonburg, VA
05.2006

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Point of sale (POS) system operation
  • Passion for customer satisfaction
  • Business operations expertise
  • Conflict resolution techniques

Certification

  • ServSafe Food Protection Manager Certification - National Restaurant Association.
  • TIPS (Training for Intervention ProcedureS) Alcohol Certification – Health Communications, Inc.
  • EcoSure Health Department Intelligence Certificate – Ecolab EcoSure.

Timeline

Restaurant Manager

Ragtime
04.2014 - Current

Banker

Washington Gas
08.2007 - 01.2009

Restaurant Manager

Chilis Resturant
11.2006 - 01.2014

IT Support Engineer

Wickwire Gavin PC
07.2002 - 08.2005

Bachelor Of Business Administration And Management - Business Administration And Management

James Madison University

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Matthew Sansing