Matthew Santos
Miami,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
First Service Residental
02.2016 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted coworkers and staff members with special tasks on daily basis.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed filing system, entered data and completed other clerical tasks.
- Transcribed and organized information to assist in preparing speeches and presentations.
Receiving Clerk
First Service Residental
10.2013 - 02.2016
- Enhanced warehouse organization by accurately sorting and categorizing incoming shipments.
- Streamlined the receiving process for improved efficiency and time management in the workplace.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Maintained accurate inventory records through diligent data entry, updating, and filing.
- Increased warehouse productivity by training new staff members on Receiving Clerk duties and best practices.
- Boosted customer satisfaction by diligently inspecting all received merchandise for damages or defects before distribution.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
- Conducted thorough audits of received merchandise against purchase orders to identify variances in quantity or quality quickly.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Housekeeper
First Service Residential
03.2011 - 10.2013
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Polished fixtures to achieve professional shine and appearance.
Skills
- Workflow Optimization
- Mail Handling
- Filing
- Minute Taking
- Reception Oversight
- Office Administration
- Data Entry
- Report Writing
- Scheduling
- Customer Service
- Excel Spreadsheets
- Database Administration
Timeline
Administrative Assistant
First Service Residental
02.2016 - Current
Receiving Clerk
First Service Residental
10.2013 - 02.2016
Housekeeper
First Service Residential
03.2011 - 10.2013