Matthew Santos
New Port Richey,FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Policy Services Specialist
Frank Crum
Tampa, FL
09.2025 - 03.2026
- Processed policy changes and endorsements using proprietary software to ensure compliance with regulations.
- Collaborated with cross-functional teams to streamline service procedures, enhancing operational efficiency.
- Assisted clients in understanding policy terms and conditions, providing clear and concise information.
- Maintained accurate records of policy transactions to support auditing and reporting requirements.
- Resolved client inquiries regarding coverage details, contributing to improved customer satisfaction ratings.
Line Cook
Bahama Breeze Island Grille
Tampa, FL
04.2023 - 09.2025
- Executed preparation and cooking of menu items in accordance with Bahama Breeze recipes and quality standards.
- Oversaw implementation of food safety and sanitation protocols in kitchen operations.
- Facilitated collaboration with kitchen team to optimize meal preparation processes.
- Oversaw inventory management by monitoring ingredient usage and reducing waste.
Line Cook
Tijuana Flats
Tampa, FL
06.2021 - 04.2023
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
Line Cook
Delicious
05.2021 - 07.2021
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Grilled meats and seafood to customer specifications.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
Education
High School Diploma - Architecture
Alonso Highschool
Tampa, FL10.2029
Skills
- Policy analysis
- Data interpretation
- Policy administration
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Customer service
- Highly reliable
- Team player attitude
- Strong multitasking
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Policy Services Specialist
Frank Crum
09.2025 - 03.2026
Line Cook
Bahama Breeze Island Grille
04.2023 - 09.2025
Line Cook
Tijuana Flats
06.2021 - 04.2023
Line Cook
Delicious
05.2021 - 07.2021
High School Diploma - Architecture
Alonso Highschool